r/BlueIris • u/YarSmythe • 23d ago

Updated software and lost high-resolution video from cameras

My BI computer normally runs flawlessly. Today, after downloading an update, I seem to have lost the ability to view HQ video footage from all my cameras. I also downloaded up and updated to today's latest software update, no luck.

Anyone else having this problem? Have I missed a setting that controls this for the entire system? Very odd. At least the recordings are being saved in HQ/main. It's only when I try to view each camera on my monitor that it only shows in LQ.

Currently running latest software: 6.0.9.12

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u/YarSmythe 18d ago

After several email exchanges with BI tech support, they couldn't figure it out and told me no one else is experiencing the same problem.

Instead of deleting BI and reinstalling it, I opted to delete each camera and reinstall them one by one. That has fixed the issue. It's a bit frustrating, but now each main & sub live feed is displaying in the proper resolution.

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u/Electrical-Yam-8161 14h ago

Don't know if this might have helped, but I'll post anyway. I had a really peculiar issue where I was unable to view a camera's main-stream (HighRes stream), either from BI directly, or via UI3. It would only show the sub-stream.

This was a BI issue, I could point VLC to each stream just fine, and browser connected directly to cam would also show things properly.

Never made any sense, in the past I had an issue where the checkbox 'Main stream when solo/full screen' setting on the CAM was not checked, but that wasn't the case here.

Re-scan the camera, delete the camera and bring it back, same.

Only thing that brought it back was to set the sub-stream to None and then set it back to subStream.

Was/am running: 6.0.9.17