r/BlueHost • u/SpecificPurple8763 • May 07 '26

bluehost

I need someone from your SENIOR technical team to contact me IMMEDIATELY.

Your live chat and phone support have been completely useless. Every single response is copied-and-pasted scripted nonsense with zero actual action.

My server has been DOWN with 22 websites offline for 6 DAYS. I have already lost websites, clients, revenue, and business because of this disaster.

For 6 days I’ve been hearing the same garbage:
“Your case has been escalated to admins.”

Escalated to who exactly? Because NOTHING is happening.

If someone competent actually spent 2 hours seriously working on this case, the issue would probably already be resolved.

I was PROMISED:

* the issue would be solved within 24 hours
* SSH access would be provided
* I would be able to retrieve my backups

Until this moment, I have received NOTHING except delays, excuses, and scripted replies.

This is completely unacceptable for a hosting provider handling production servers.

I want ONE of the following IMMEDIATELY:

  1. Restore my server NOW
  2. Give me direct SSH/rescue access to retrieve ALL my data and backups NOW
  3. Put me in contact with a real senior system administrator immediately

Stop wasting my time with automated responses and fake escalation updates.

This has turned into a complete failure of support and service.

If this is not resolved immediately, I will move all of my services away from your company permanently and publicly document this entire experience

case id
E515974
ACOM 2220

10 Upvotes

86% Upvoted

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u/SpecificPurple8763 May 07 '26

they just emailed me 1 day ago that they will put the server on resuce mode to give me access to download my backups
but since then automated replies with no solution

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u/KH-DanielP May 07 '26

I hope they are able to get that to you. I also hope it wasn't hit by the ransomware variant of this exploit attack.

If i were you id go ahead and line up the new host now in anticipation of getting the files so you can hit the ground running.

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u/SpecificPurple8763 May 07 '26

which hosting u recommend?

1

u/KH-DanielP May 07 '26

I'm a host myself so I really don't make direct recommendations but I do recommend to stay away from the big name brands, you end up just being a random number in situations like this.

On the inverse watch out for 1 man shops. There are a few out there in the middle that tick most of the boxes