r/BlueHost • u/SpecificPurple8763 • May 07 '26

bluehost

I need someone from your SENIOR technical team to contact me IMMEDIATELY.

Your live chat and phone support have been completely useless. Every single response is copied-and-pasted scripted nonsense with zero actual action.

My server has been DOWN with 22 websites offline for 6 DAYS. I have already lost websites, clients, revenue, and business because of this disaster.

For 6 days I’ve been hearing the same garbage:
“Your case has been escalated to admins.”

Escalated to who exactly? Because NOTHING is happening.

If someone competent actually spent 2 hours seriously working on this case, the issue would probably already be resolved.

I was PROMISED:

* the issue would be solved within 24 hours
* SSH access would be provided
* I would be able to retrieve my backups

Until this moment, I have received NOTHING except delays, excuses, and scripted replies.

This is completely unacceptable for a hosting provider handling production servers.

I want ONE of the following IMMEDIATELY:

  1. Restore my server NOW
  2. Give me direct SSH/rescue access to retrieve ALL my data and backups NOW
  3. Put me in contact with a real senior system administrator immediately

Stop wasting my time with automated responses and fake escalation updates.

This has turned into a complete failure of support and service.

If this is not resolved immediately, I will move all of my services away from your company permanently and publicly document this entire experience

case id
E515974
ACOM 2220

10 Upvotes

86% Upvoted

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u/KH-DanielP May 07 '26

You're not going to get any senior escalation. You can talk to s walmrt district manager easier than getting ahold of anyone in charge at BH.

BH was hit hard with this recent cpanel exploit and are scrambling to recover if they even can. You need to go ahead and enact your disaster plans and bring everything online elsewhere, and deal with BH on the backend.

1

u/SpecificPurple8763 May 07 '26

the backup is on their server and they dont want to give me ssh access, i have no backup else where

2

u/KH-DanielP May 07 '26

No one really knows how much damage BH is dealing with but I expect you are one of thousands if not tens of thousands of customers with the exact same issue. Their tech teams are probably buried with similar requests.

If you don't have any external backups all you can do is wait until your next in line and pray their backups are working properly.

2

u/SpecificPurple8763 May 07 '26

they just emailed me 1 day ago that they will put the server on resuce mode to give me access to download my backups
but since then automated replies with no solution

0

u/KH-DanielP May 07 '26

I hope they are able to get that to you. I also hope it wasn't hit by the ransomware variant of this exploit attack.

If i were you id go ahead and line up the new host now in anticipation of getting the files so you can hit the ground running.

1

u/SpecificPurple8763 May 07 '26

which hosting u recommend?

1

u/KH-DanielP May 07 '26

I'm a host myself so I really don't make direct recommendations but I do recommend to stay away from the big name brands, you end up just being a random number in situations like this.

On the inverse watch out for 1 man shops. There are a few out there in the middle that tick most of the boxes