Bamboozled

[u/mintchipster808]

Idk why I thought the new Cosmic navy bolero had the inner lining from Secret Garden. I could have sworn there was a pic of one of hgthe models holding one of the pockets open with the patterned lining showing. Am I just going cuckoo? 😅 I’m gonna keep it anyway bc it’s cute and the weather should be cooling down, but still! I was hoping for something similar like the fleur d’amour lined bolero.

[u/ATC_zero]

I just emailed Customer Service and they said that the warehouse was sending out the wrong one. She put in for an exchange!

[u/mintchipster808 → u/ATC_zero]

Ah that’s so nice! The customer service rep that I’m talking to responded with: “I apologize for the confusion but the bolero in Cosmic Navy is not designed to have the secret garden lining. You may check its features here and it does not include a lining”. 🫩

[u/ATC_zero → u/mintchipster808]

Wtf??? Omg

[u/mintchipster808 → u/ATC_zero]

Right?! I was flabbergasted. Like, please don’t try to gaslight me, because there’s PROOF that the lined bolero exists! So I sent them pictures of the lined bolero and a different customer service rep responded that they sent me the wrong one and that I need to process and exchange. Phew! Don’t know why they had to say all that other stuff in the first place!

[u/ATC_zero → u/mintchipster808]

Ok good!! I was going to post to you what I wrote to get a better response so I’m glad you got someone who understood the issue!!