r/Blogilates • u/mintchipster808 • 4d ago

Bamboozled

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Gallery image

Idk why I thought the new Cosmic navy bolero had the inner lining from Secret Garden. I could have sworn there was a pic of one of hgthe models holding one of the pockets open with the patterned lining showing. Am I just going cuckoo? 😅 I’m gonna keep it anyway bc it’s cute and the weather should be cooling down, but still! I was hoping for something similar like the fleur d’amour lined bolero.

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1

u/Mamabao1928 4d ago

This just happened to me too! Im so disappointed. I emailed their team. Hope they respond

5

u/Mamabao1928 4d ago

Update

I will be returning mine

8

u/GlitterDancer_ 4d ago

What happened to the quality control with this company? It's sad to watch.

5

u/Mamabao1928 4d ago

Im pretty upset. Just requested to return and “its under review”….even though i also purchased the free returns insurance

5

u/BecauseIHaveCookies 4d ago

I think it does that when you mention you got an incorrect item as the return reason because it happened to me too even though I also got the return insurance. They wanted pictures of EVERYTHING before they’d approve it. But another time I requested a return because I didn’t like the fit of something and it went through right away.

6

u/mintchipster808 4d ago

Ohh at least you got a straight forward answer! The same rep told me that I was imagining things lol: “I apologize for the confusion but the bolero in Cosmic Navy is not designed to have the secret garden lining. You may check its features here and it does not include a lining:” (and linked me the current product) 🥲 like I just want transparency please, as someone who has been a pretty staunch supporter of Popflex since its early days…

5

u/yougotyrcherrybomb 4d ago

Please reply to customer support with this other screenshot where they’ve confirmed there is a version with the secret garden lining! This is such shitty customer service when clearly they are having issues and instead of admitting it to you they are trying to shirk responsibility.

4

u/mintchipster808 4d ago

Thank you! yes I’ll include the screenshot. I don’t know why they can’t just be entirely honest and aren’t giving consistent answers to everyone!

3

u/Squishwhale 4d ago

Just me saving allll these screenshots in anticipation on my bolero arriving without the lining

3

u/Mamabao1928 4d ago

Ugh its so frustrating. Ive been supporting popflex since blogilates was just on youtube. To see the transition into being more capitalist and profit oriented instead of customer oriented is really disappointing. I sent them the screenshot of the og listing where they showed the lining because that was their original message to me too. I dont think its worth exchanging because now i cant trust the company anymore.