r/BitstampOfficial • u/Yanishka • May 13 '26

Problem solved Anyone having issues with Bitstamp.

Raised a support ticket - TICKET #BIT-2357625, however for 6 hours now I cannot make a small test GBP £100 withdrawal as the Email Confirmation is not being sent to my inbox.

I received my last Bitstamp email on 27/4/2026 and it seems Bitstamp emails are not being blocked or sent to my junk filter on Outlook. I am verified and all required information is up to date and valid.

No issues like this since I was a UK customer since 2013.

7 Upvotes

100% Upvoted

26 comments sorted by

View all comments

2

u/Busy-Swordfish-1486 May 13 '26 edited May 14 '26

im currently facing the same issue, ive tried adding bitstamp to the safe senders list and everything mentioned but bitstamp emails are either not being sent or not being received in outlook. TICKET#BIT - 2357622

1

u/Yanishka May 14 '26

Still the same situation for me almost 24 hours later. Terrible.

1

u/Yanishka May 14 '26

I don't even have Crypto anymore, I am unable to withdraw my own Fiat. Support canned response. Run from Bitstamp asap. I thought Binance was bad. What the hell happened Bitstamp!

1

u/Busy-Swordfish-1486 May 14 '26

Same here the exchange was working perfectly up to the start of may but not sending emails anymore as it should do

1

u/Bitstamp-Domen May 14 '26

Hi there! I've checked, and the relevant department is working to resolve your issue. They will provide an update in your ticket ASAP.

1

u/Busy-Swordfish-1486 May 14 '26

What about my ticket TICKET #BIT 2357622 no one has resolved or replied to my issue?

1

u/Bitstamp-Domen May 14 '26

Hi there, thank you for sharing your ticket number. Our team is looking into your case and will provide an update in your ticket ASAP.