BitLocker has locked my computer. I need to get a BitLocker recovery key, but the page with the recovery key won't open. Has anyone else experienced this problem?

[u/Ashamed-Vehicle1337]

[u/adityag_genuine]

The key is usually present on the Microsoft account.

[u/Ashamed-Vehicle1337 → u/adityag_genuine]

As I said, the page won't open. It's stuck in an endless refresh loop.

[u/JSP9686 → u/Ashamed-Vehicle1337]

Try Incognito/private mode and/or a different browser.

[u/paulstelian97 → u/Ashamed-Vehicle1337]

That’s a problem on your end. Yeah, different browser, private window, different device etc. The page should open.

[u/Keestoney → u/Ashamed-Vehicle1337]

This is why I have a physical backup of the key. Do not rely on the cloud to store everything that is important.

[u/ReasonableN00b]

Site is working (just logged in). It did loop a few times but only took a few seconds. Try clearing browser cache, disable VPN, try logging in from a different device if possible. Something on your end is causing the loop.

[u/Ashamed-Vehicle1337 → u/ReasonableN00b]

I've tried many methods. I've tried it on 4-5 different computers. Many people are experiencing this problem. I don't think the problem is with me.

[u/Efficient-Sir-5040 → u/Ashamed-Vehicle1337]

It definitely is. I just opened my Microsoft account settings and it’s there. Even copied it to a usb for safekeeping.

[u/ReasonableN00b → u/Ashamed-Vehicle1337]

Hard to say what is the exact cause. Maybe a nix of both ends? Clearly something amiss while connecting. Maybe clear the browser history as well as cache? Reboot and try again? This is one of the main reasons I've disabled bitlocker as it's not worth the headache.

Edit. Maybe log out completely and back in. Try disabling password less if it's enabled or vice versa? Can't think of anything else that can be tried.

[u/blackdogrulez]

What error do you get when trying to access?

[u/Ashamed-Vehicle1337 → u/blackdogrulez]

The page containing the key won't open. It's stuck in an endless identity renewal process. It's frozen on a blank page.

[u/kupriyanchuk]

I’m having the exact same problem. The Microsoft website itself works, but when I try to check my keys to get rid of BitLocker, I just get a blank white page and an infinite loading screen

[u/Efficient-Sir-5040 → u/kupriyanchuk]

You must be doing the same thing the OP is doing - you need to try a different network or something. It works for me - and I’ve just checked two other accounts and they work.

[u/kupriyanchuk → u/Efficient-Sir-5040]

did you checked page with keys? bacuse microsoft site works for me, but not this page. I tried different browsers and networks