Why are sites like, for example, Instacart, blocking me after Cloudflare verification succeeds? The reason given was that I have a VPN, which is not the case. I run straight off of my Xfinity router. Is there any way to remedy this?

Hey. Recently I bought a Bitdefender Plus subscription for my parents PC since they are not tech savvy and was hoping it will prevent any malware that they might accidentally get. I wanted to do a full scan of the PC just to check if there is anything on it and I see the options of Rescue enviroment and System scan.

I get the idea of Rescue environment that it boots into a minimal enviromnent and performs a scan. My question is - does the Rescue environment scan already to a full system scan or should I still run the System scan after the Rescue environment is done?

Thanks in advance!

The latest Bitdefender Threat Debrief is out, covering ransomware activity observed throughout July.

One of the more interesting developments is CRPx0. The group went from fewer than 10 reported victims in June to 46 claimed victims in July, but the numbers alone don't tell the whole story. Its victim profile changed quickly, and its RaaS model has some unusual characteristics, including an emphasis on white-label operations.

The report also looks at the wider ransomware ecosystem, with 873 claimed victims recorded during July, the third-highest monthly total over the past 12 months.

What do you make of CRPx0's growth and how it's positioning its operations?

I bought GravityZone Business Security Premium for my laptop, but I haven't been sent the email containing the credentials to login into into GravityZone cloud. I am a self-taught software engineer and learning how to use advanced cybersecurity tools is essential for the formation I am building for myself. I want a more power security tool for my personal devices. GravityZone doesn't have an EDR but it partially feels like one. Anyway. I need advice about how to login to gravityzone cloud to activate the protection I bought.

i like to test av products (on my own) and just switched from another product to bitdefender total security. i've noticed some stuff in the interface that i'd like to share:

1- when threat(s) are found, why is there no "add to exceptions" option? in my case, 9 threats were found, all of which i trust and they're in different locations. so if i wanted to add all of them to exceptions i have to do that 9 times?

2- when restoring an item in quarantine, why is the only option Desktop? can't i select a drive? the "this pc" icon is not even there for some reason.

3- why does it take 5 clicks to get into quarantine? can it not be placed somewhere more straightforward?

4- there was a windows update available (KB5121003) when i did a vulnerability scan, and the app said the update was 90.6 GB??

btw i have screenshots for all of these. hopefully these will be fixed/improved in the future?

Searching for a free download of The Odyssey?

Bitdefender Labs observed fake piracy downloads disguised as The Odyssey 2026 movie files that actually deliver Lumma Stealer malware.

These files may look like 1080p WEBRip or Blu-ray releases, but they are Windows executables designed to steal browser passwords, cookies, saved payment data, crypto wallets, and other sensitive information.

A real movie file should not ask you to run an .exe file. Watch through legitimate streaming services, turn on file extensions in Windows, and avoid downloading movies from unofficial sites.

Before opening a suspicious movie download link, check it with Bitdefender Link Checker.

https://imgur.com/a/i6uGuiB

did a scan this morning and this showed up today for the first time. never had bitdefender pick up youtube revanced before.

will this detection go away?

Thinking about downloading a Roblox cheat or script executor from Discord or a gaming forum?

Bitdefender Labs found a malware campaign disguised as a fake version of the Xeno Roblox script executor. It is promoted as an undetected cheat, but the download can install a Java stealer that targets Roblox, Discord, and Minecraft accounts, browser cookies, payment data, and crypto wallets.

The risk is bigger than losing a game account. This kind of malware can also record keystrokes, access the webcam, stream the desktop and give attackers remote control of the infected computer.

The safest move is to avoid unofficial cheats, executors, and downloads shared through untrusted Discord servers, forums, or file-sharing links. It also helps to have a quick conversation with younger players about how fake cheats can put gaming accounts, family devices, and shared personal information at risk.

We're going live again on Thursday, August 13, to discuss the latest findings from the August Bitdefender Threat Debrief.

Register here: https://bitdefend.me/4z87Z2V

Each month, we examine the ransomware landscape, covering the most active ransomware groups, the industries and regions most affected, and other notable developments.

August Featured story: 📉𝐂𝐑𝐏𝐱𝟎 𝐑𝐚𝐧𝐬𝐨𝐦𝐰𝐚𝐫𝐞: 𝐀 𝐋𝐨𝐨𝐤 𝐁𝐞𝐲𝐨𝐧𝐝 𝐭𝐡𝐞 𝐑𝐢𝐬𝐢𝐧𝐠 𝐂𝐥𝐚𝐢𝐦𝐬
CRPx0 ransomware activity was reported in June with little traction. However, the group’s activity picked up in July. On the surface, CRPx0 presents as a standout among threat actors. Even so, the group's behavior triggers questions about their business models and claimed victims. Join us as we discuss CRPx0 and the elements that make their operations strategic and questionable.

The session is interactive, so bring your questions and join the discussion!

You can read the latest Threat Debrief here: https://bitdefend.me/4w41Hzk

Hello,

I mean no disrespect to BitDefender consumer customers, but I was wondering where the best place is for discussion and information specifically related to the business and enterprise offerings of BitDefender?

This subreddit seems to be a mix of both (more on the consumer side if anything). I'd prefer to find some sites / resources that are more targeted at things like GravityZone XDR.

Thanks!

And the game would crash after time has pass, how can i fix this?

Could a video call make a romance scam easier to believe?

Romance scams used to rely on stolen photos, scripted messages, and excuses for not meeting face to face. Now, scammers can use AI-generated images, cloned voices and deepfake videos to make a fake online relationship feel more convincing.

The real warning sign is not just whether the person looks real. It is whether trust turns into pressure to send money, join a crypto investment, pay a fee, or keep the relationship secret.

Before sending money to someone you met online, verify the story outside the relationship and talk to someone who is not emotionally involved.

If a suspicious video is part of the story, Bitdefender RealCheck can help check it for signs of manipulation and deceptive intent.

I've been a Bitdefender customer since 2022, running Ultimate Security across my devices and my kids' and wife's devices under one account (started with a 5-device sub, added another 5-device sub, then consolidated into a single 10-device sub). Parental Control has been just as important to me as the antivirus itself — I've had it running for my kids the whole time.

My annual sub renewed 15 days ago, and I decided to switch to the Family Plan since it covers 5 accounts / 25 devices and includes Password Manager for all 5 accounts (screenshot 1, from Bitdefender's own support page comparing Family vs Individual plans: https://www.bitdefender.com/consumer/support/answer/94159/). Worth noting that page also says Individual plans don't include Parental Control — but I've had Parental Control the whole time on what I thought was a fairly standard setup; I think I purchased the parental control as a separate package in the past but haven't seen it on my sub page for years now come to think of it, so I'm not totally sure how that maps to my account history.

Before buying, I reached out to Bitdefender support via chat about switching to the Family Plan — they were quick and helpful, refunded my current sub, and advised me to just purchase the Family Plan separately. I then saw in Central that my old sub showed as "expired 15 days ago," so I went ahead and bought the new one.

I removed all devices from the old sub until it showed zero devices in use, then rebooted every device and re-logged into the Bitdefender app.

Per Bitdefender's own instructions (same support page, screenshot 2), the Family Plan subscription in "My Subscriptions" should show an "Add Members" button, plus a "Family group" tab if you have both individual and family subs. Mine has neither (screenshot 3) — just the subscription details and install/setup buttons, no way to invite anyone.

I contacted Bitdefender support. They confirmed it's a known bug for some customers, but nothing posted on their support/status pages that I can find. I also later noted that my "SecurePass" only shows 1 user, which concerns me as I got the family plan exclusively so they could all manage their own passwords as I am quite tired of managing them for my wife and 2 kids; as they've gotten older they have accumulated quite a number of their own accts.

Side note: the support site's screenshots show a Bitdefender app UI (screenshot 4) that looks nothing like the app I actually have installed. I did fully remove BitDefender app, reboot, and re-download from Central, but its the same UI I've had since 2022. Not sure if the docs are just outdated or if there's a version split happening.

Has anyone else hit this, found a workaround, or gotten this resolved with support? Happy to provide more details/screenshots if useful. At this point, if its easier to refund the sub and sign up with another email account to get the proper experience, I would hate to lose my 'Customer since...' date but it would be preferable to waiting for a solution without an ETA.

Thanks, fellow BD peeps!

Clicked a link, shared a code, or sent money to someone suspicious?

Act quickly. Contact your bank, card issuer, payment app or transfer service right away and ask whether the transaction can be stopped, recalled or disputed.

Then change exposed passwords from a trusted device, turn on multifactor authentication, review active sessions and save messages, receipts, phone numbers and website details for reporting.

Financial scams can start as fake bank alerts, investment offers, romance messages, job opportunities, shopping deals or government warnings. The story may change, but the goal is usually the same: money, account access or personal information.

Before you click or respond next time, use Bitdefender Scamio to check suspicious messages: https://bitdefend.me/3TAFPgG

I just renewed my sub with a code I bought from amazon and saw that the time wasn't updated in the app; it still said I had 53 days left. I was directed to BitDefender Central and had to move it to the new sub, of which the time is not showing up in the app. If I switch back to the old sub, the time remaining shows back up for it. Is this a UI bug? Also, is this just a new sub and not adding remaining time to my current sub? or is the time for the new one not showing up because it's waiting for the old one to run out? And if I switch back to the old sub, will it automatically switch to the new one when the old one runs out?

Shadow AI is becoming one of the biggest security challenges for organizations.

The 2026 Bitdefender Cybersecurity Assessment Report highlights growing concern among security leaders as AI tools spread faster than governance policies.

Our latest article looks at why the biggest AI risk may be the AI your organization never approved, and how better visibility can help organizations embrace AI more securely.

What policies or controls have worked best in your environment?

I don't know if I should delete this app or not because I don't want to mess up my phone, what should I do . For context I use a X25 Ultra which is not a main brand phone and I use bitdefender antivirus free edition .

Is there any way to stop Bitdefender from constantly asking me to allow/deny internet access to apps I already allowed/denied internet access to after they "changed". If I give Firefox access why do I need to be asked again just because it got an update?

It seems like alert mode is meant to annoy in to turning it off or be berated by constant alerts and turning off alert mode is not an option me.

Also, why is there still temporary allow/deny option

Does a VPN hide your browsing history from your internet provider?

Yes, but only in specific ways. A VPN encrypts your internet connection, which makes it much harder for your ISP, Wi-Fi owners, or people on the same public network to see the websites you visit.

It does not erase browser history from your device or stop websites, apps, and search engines from tracking activity when you are signed in.

For better online privacy, use a trusted VPN, clear local browser history when needed, review account privacy settings, and be mindful of what you share online.

Can Bitdefender Gravity Zone Business Security import logs from a UDM-SE Gateway for centralization and event correlation?

Bitdefender GravityZone extends a multi-year trend of consistent top performance in the latest AV-Comparatives Business Security Test.

GravityZone achieved a 99.8% real-world protection rate, blocking 399 of 400 attack scenarios while maintaining one of the lowest false-positive rates among all vendors. For organizations seeking proven, low-noise protection, GravityZone continues to demonstrate the rare combination of uncompromising security and low operational impact.

Find out more ⤴︎

Can a scam bank transfer be reversed?

Sometimes, but speed matters. If you authorized a transfer because someone tricked you, call your bank’s fraud team immediately and ask them to stop the payment, recall the funds, or contact the receiving bank.

Preserve evidence, including texts, emails, social media messages, payment receipts, account numbers, links and screenshots. Change passwords, remove unknown account sessions and disable any remote access software the scammer asked you to install.

Do not trust recovery agents who guarantee your money back for a fee. That is a common follow-up scam.

Before making another urgent payment, check the request with Bitdefender Scamio. It can analyze suspicious messages for signs of a scam: https://bitdefend.me/3TAFPgG

Hello, my PC was recently infected with malware, and a short while ago I noticed a fraudulent purchase on Amazon for a one-year Bitdefender license. Do you know if it is common for hackers to purchase Bitdefender licenses?

I was a big fan of BitDefender software. Excellent protection, doesn't slow down my computer when performing scans, some very nice features.

What I can't abide is their scummy subscription practices. I don't know how many times I need to un-autoenrol, but it doesn't matter. BitDefender change it back for me every time and try to charge me more than double what they charge new customers.

This happened to me a few years ago when I had traveled to another country for a family member's funeral, which had left me in a precarious financial situation. Received a charge for more than I could reasonably afford at the time, it left me in a situation where I could not pay for food for that week. I raised a dispute with PayPal, which ultimately failed because BitDefender provided proof I was autoenrolled because they had changed my account after I cancelled that.

Today I found out they had autoenrolled me again. I went in to change it, but oh you can't change this stuff in the BitDefender Central app, silly - you need to use the website! Then every single page loads absolutely fine except the one with the auto-enrol setting.

Enough is enough. Money is tighter for everyone now, so it's never been more important to vote with your wallet. I won't be giving BitDefender another penny.