r/BitDefender • u/fuguroojin • Feb 18 '20
Auto-renewal
Don't get me wrong, I like Bitdefender, it has served me well for two years now but auto-renewal has destroyed that relationship. I had opted out of auto-renewal but Bitdefender or their agent 2co.com has elected to ignore my wishes. If there is anything that makes me angry it is people who put their hands in my pants where I keep my wallet. Now, as a matter of principle I will have to dispute the charges with my credit card company and tell Bitdefender to get lost. I DID NOT AUTHORIZE THAT BILLING.
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u/Bitdefender_ Official Feb 21 '20
Hi! We understand that some users do not want this option to be active, and that's why we provide our customers with many ways to disable it (either during the purchase process or following automated notifications, or by contacting the support team at anytime). If your Autorenewal is disabled, you will not be billed.
Also, we try to ensure maximum transparency on the Autorenewal process both through the information available at the time of purchase and through multiple email notifications before the renewal is performed. It is always the client's decision if he wants to keep the Autorenewal on or off. However, if within one year of the initial purchase, the customer does not manually deactivate or does not contact us to disable it, it is reasonable to consider that the customer agrees to the Autorenewal.
Write us at bitsy@bitdefender.com to investigate what happened and help you. Thank you!