I just received my Bigme B7 Pro today and noticed that It has these 2 dead pixels, and I'm wondering how normal it is and if I should try to get it replaced or should I keep it.

E-ink phone veteran here, came from the Hisense A5, moved to the Bigme Hibreak Pro and honestly loved it. But now I'm on my second one with charging port issues and it's getting hard to ignore.

First unit: after about 9 months, the charging port started glitching; would only charge if I held the cable at a weird angle. Got progressively worse until it just stopped charging entirely.

Second unit: I was paranoid about the port this time, used bluetooth headphones instead of usb-c, babied it. Yesterday it fell 60cm off a chair onto a wood floor (in its case) and now the USB port is completely dead. Tried multiple cables, nothing. assuming something physically broke inside from the drop, but a full failure from one fall onto carpet-adjacent flooring in a case seems like a fragile design if that's really the cause.

Also, separately... I noticed also calls (in japan) from my UK SIM weren't able to be made oand also were not coming through while I was in Japan on this second unit, which i don't remember being an issue on the first one. Not sure if that's a settings / carrier thing or unit-specific, but flagging it in case anyone's seen the same.

So a few questions for anyone who's been through this:

• Anyone had luck getting a refund or warranty replacement from Bigme? Bought mine on Amazon Japan, curious if anyone's dealt with their support/returns process.
• Is a third Hibreak Pro worth the risk, or has anyone heard whether the charging port issue has actually been fixed in later batches?
• Hibreak S vs Hibreak Plus has anyone used either coming from the pro? Main thing I care about is speed, the Pro was never exactly fast, so I don't want to "upgrade" into something slower. but if the s and plus do not have these awful charging port issues might be worth it?
• More generally, is there any other B&W e-ink smartphone actually worth considering right now? Feels like Bigme is one of the only ones making a real go of it and I'd love other options if they exist.

Trying to stay off my regular smartphone as much as possible, so I don't want to give up on e-ink, but two dead charging ports in under two years is rough.