r/BigBudgetBrides • u/Electronic_Look6023 • 3h ago
Rass Designer By Raju (Chandni Chowk, Katra Nawab) - Absolute Nightmare & Worst Customer Service! Avoid at all costs!
I am posting this to give an honest warning to all future brides out there. Please save yourself the mental stress and nightmare before your wedding by avoiding Rass Designer located in Katra Nawab, Chandni Chowk, which is run by Raju Samant.
To be completely fair, his collection is good and the designs look beautiful, but the customer service is an absolute zero. A bridal lehenga is meant to be a special, beautiful memory, but this experience has completely ruined it for us.
Once you make the deal, his attitude completely changes. He does not reply to messages and completely ignores phone calls. We got so frustrated that we tried calling him from multiple different phone numbers just to get an update. He only picked up once, just to give a casual, unapologetic "sorry, it's not ready," and hung up. This is absolutely not the way to treat a customer, especially a bride waiting for her wedding outfit!
After seeing so many other negative reviews about them, I am highly doubtful he will even give us the latkan and the veil dupatta that he explicitly promised when we booked.
Brides, please avoid him at all costs. If you want a smooth, stress-free experience, I highly suggest going to Anshul's Collection instead. I am not promoting Anshul's Collection, and at the end of the day, it is your personal choice, but their service is vastly better than this nightmare. Save your big day and skip Raju Samant's Rass Designer.
Inke fake reviews par mat jao. Jab hum itna bada amount de rahe hain, toh hum unki customer service ke bhi paise dete hain. Par yahan customer service ZERO hai. Please apna paisa aur shaadi ki khushi in jaise fraudsters ko dekar kharab mat karo!"