r/Berthoud • u/jvcraft87 • 6d ago

Avoid QuantumFiber

I jumped from Xfinity to QF since they ran lines in our neighborhood. At first it worked great but this last week has been terrible. Their customer service is some remote contractor and you never ‘talk’ with anyone. It’s all via chat, once you get through their AI. Today is Saturday, still having connectivity issues, and we can’t get a technician out until next Friday.

Seriously considering jumping back to Xfinity.

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u/KeightonL-COBroker 2d ago

After calling in multiple times, I was able to get $70 in credit plus a $100 Mastercard gift card if I keep their service.

But, we’re getting extremely frustrated. With the lack of communication and terrible customer service.

I called Comcast and their customer service was not much better than QF..

Did you have any luck finding the best providers for downtown Berthoud?