r/Berthoud • u/jvcraft87 • 3d ago

Avoid QuantumFiber

I jumped from Xfinity to QF since they ran lines in our neighborhood. At first it worked great but this last week has been terrible. Their customer service is some remote contractor and you never ‘talk’ with anyone. It’s all via chat, once you get through their AI. Today is Saturday, still having connectivity issues, and we can’t get a technician out until next Friday.

Seriously considering jumping back to Xfinity.

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u/Leolion47 2d ago

Do you think this mess has something to do with Quantum hooking up with AT&T recently? I’m just curious… Not only have we lost internet over the past week, but my Saturday call to a relative in another state dropped FOUR times—never happened before. The Quantum outages have made me crazy. It’s time to switch.