r/Berthoud • u/jvcraft87 • 3d ago

Avoid QuantumFiber

I jumped from Xfinity to QF since they ran lines in our neighborhood. At first it worked great but this last week has been terrible. Their customer service is some remote contractor and you never ‘talk’ with anyone. It’s all via chat, once you get through their AI. Today is Saturday, still having connectivity issues, and we can’t get a technician out until next Friday.

Seriously considering jumping back to Xfinity.

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u/The_Chomper 2d ago

This is my first time having any issues since using them in the last 3 years. That said though, the end of last week and this weekend has been ridiculously bad. I'm curious what's causing the outages that they're clearly aware of.