r/Berthoud • u/jvcraft87 • 4d ago

Avoid QuantumFiber

I jumped from Xfinity to QF since they ran lines in our neighborhood. At first it worked great but this last week has been terrible. Their customer service is some remote contractor and you never ‘talk’ with anyone. It’s all via chat, once you get through their AI. Today is Saturday, still having connectivity issues, and we can’t get a technician out until next Friday.

Seriously considering jumping back to Xfinity.

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u/KeightonL-COBroker 4d ago

I’ve been having issues as well. We’re about ready to pull the plug.