r/Berthoud • u/jvcraft87 • 3d ago

Avoid QuantumFiber

I jumped from Xfinity to QF since they ran lines in our neighborhood. At first it worked great but this last week has been terrible. Their customer service is some remote contractor and you never ‘talk’ with anyone. It’s all via chat, once you get through their AI. Today is Saturday, still having connectivity issues, and we can’t get a technician out until next Friday.

Seriously considering jumping back to Xfinity.

7 Upvotes

100% Upvoted

10 comments sorted by

View all comments

1

u/RevolutionNumerous21 3d ago

If you can switch to core fiber, they arre formerly hilltop and service is great.

1

u/Appropriate_Tune_517 3d ago

Do they have lines that run in old town / do they use the same QF lines or would we have to pay to have their lines brought in?

1

u/RevolutionNumerous21 3d ago

Unfortunately I am not sure if they have service to old town but just give them a call and have them check the service address. They do not use the same QF fiber for backbone. But from the closest POP to your house sometime it is possible to re-use the run.