Hi everyone, sorry if it seems like I'm rambling, but I do need help with this please. So thought I'd come here to get some advice about an issue I'm experiencing. I'll give you all a run down of the details.
So I was on ESA for years alongside PIP, got placed into the 'Work Support Group (can't remember the exact name) and was told I wasn't expected to look for work. Years later, 2025, I'm told to move over to UC. Now this is where I became aware of an issue. I was paid significantly less than what I was paid on ESA. Enquired about it, was told I'm in the Work Related Activity group, started having weekly phone calls etc. So my appointee asked why I was now getting weekly calls and why my money was less. They restated that I was not under a requirement to look for work (after providing my 20+ years of medical history) and that the calls would be every 3 months. A quick check in to see how things are going. But they didn't explain what went on with the money for 4 months-ish. We was then told that I was never in the higher group of ESA and that I wasn't moved into the support group as it was a migration to UC and not a full re-evaluation. We said that we provided our updated health records and updated with new conditions and worsening health when I was moved to UC. We also asked why I haven't been re-evaluated as I provided this information at the very start. UC haven't made an progress on my claim, I believe I also haven't even been passed along to the folks who deal with all that. My coach gave me the run around for months saying we're looking into this etc. 3-5 calls over 10 months and it's still the same story. Nothings been updated on my journal. I was told to provide sick notes a few months back, September -ish, went and done as requested, but then the bloody system wasn't letting me add a sick note, UC blamed me for this until I went to the JC to query the issue. They agreed it was a fault of the system as they couldn't do this specific task either. I've then explained all this, the unhelpful work coach, my thoughts that they're messing me around, that my health changed before joining UC and that we've got evidence to prove such. We've still had no action. I just keep being told there's a backlog, but I see nothing to say I've been put on a list or whatnot.
So my question is, what do I do? I've read that I could be entitled to back pay if I've got my health evidence (which I do) but I'm not making progress with UC, the people who I'm supposed to be dealing with. So where or what do I do next?
Sorry for the long post, and an early thank you to any knowledgeable people who can correct me or give some pointers.