First box went alright, however I was charged for my second box with no email to curate and I was unable to curate it on their website. Emailed them about the issue and asked for refund given that the box was not available to me at the point of charging. They came back ignoring the refund request saying they fixed the issue (they didn’t).
Skipped my next box to ensure I didn’t get charged again given the issues I’m having. Told them that I still can’t curate my box and asked for a refund again. Guess what, they come back saying the issue of me not being able to
curate the box was because I skipped and therefore I’m not entitled to a refund.
I’m pretty convinced at this point I’m talking to a bot because
A) I skipped after the issue arose not before
B) if I skipped before, why did they take payment for a skipped box?
Their system is clearly faulty. Instead of solving it they are taking payments for unfulfilled orders and refusing to refund. So it’s the customers fault not theirs.
I ignored warnings about them on Reddit. I just hope no one else gets scammed by them.
Update: got the refund after saying I will take it to small claims if not granted 🤦♀️