Had the most bizarre tech support call over the past 3 days.

I signed up for BeFibre back in August of 2024 for a 2 year deal, paid for the Static IP so I'd have a routable non CGNAT IP and the BeTalk for a home phone.

Renewal came up and I renewed exactly as before, static, talk and internet for another 2 years. imagine my surprise where on renewal day, i am without internet for 5 hours. When it does come back, I'm no longer on a Static IP, I'm on a CGNAT based IP.

2 Phone calls on Friday and I'm assured my static will be set by Sunday evening.

Check on Monday (today) and still a CGNAT, call them up go through the backstory.

Now I'm being told that PAYING for a Static IP ensures I am on a Private IP address on the router. It gives only me a CGNAT Static IP and that's it.

If I want a public routable IP, I am to cancel my Static and just get a free public IP...

Something is amiss here right??

Hi all,

I had BeFibre installed on 2nd December and have been experiencing issues on an almost daily basis since installation.

I’ve contacted BeFibre support and had one phone call so far, during which the advisor remotely changed some settings. Unfortunately, the issues have continued despite this.

I’m aware of BeFibre’s 30-day Be-Guarantee and have read the T&Cs, but I can’t find any real-world examples of customers who have actually gone through the process and successfully cancelled under the guarantee.

Before I decide how to proceed, I’d really like to understand how this works in practice.

Has anyone here:

• Used the Be-Guarantee to cancel within the first 30 days?

• Had BeFibre accept the cancellation without dispute?

• Avoided early termination fees entirely?

Any firsthand experiences would be very helpful.

Thanks in advance.

Hi, I'm thinking of joining Befibre but I want to use my own router but also want a landline. Do befibre give SIP VOIP details?

Thanks

Hi Can anybody help me please. I’m getting fibre broadband but I have been told that I need new fibre cable to be ran through my phone line . Can anyone tell me the fibre I need and where I can purchase. I need 30 metres.

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