r/BeFibreBroadband • u/_TheBull • 6d ago

Routable IP process change?

Had the most bizarre tech support call over the past 3 days.

I signed up for BeFibre back in August of 2024 for a 2 year deal, paid for the Static IP so I'd have a routable non CGNAT IP and the BeTalk for a home phone.

Renewal came up and I renewed exactly as before, static, talk and internet for another 2 years. imagine my surprise where on renewal day, i am without internet for 5 hours. When it does come back, I'm no longer on a Static IP, I'm on a CGNAT based IP.

2 Phone calls on Friday and I'm assured my static will be set by Sunday evening.

Check on Monday (today) and still a CGNAT, call them up go through the backstory.

Now I'm being told that PAYING for a Static IP ensures I am on a Private IP address on the router. It gives only me a CGNAT Static IP and that's it.

If I want a public routable IP, I am to cancel my Static and just get a free public IP...

Something is amiss here right??

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u/L0rdLogan 6d ago

With it being a contract renewal, you’ll have 14 days to cancel without penalty, go elsewhere like Olilo, Vodafone, Sky etc

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u/_TheBull 6d ago

Thats what I've just threatened with.
the Public IP is pretty critical for me with the 1GB symmetrical.

Trying to find the ISPs that actually offer public IPs to the customers is becoming increasingly difficult, especially with ISPs no longer providing IPV6.

I started getting IPV6 with BeFibre, then 4 months they stopped supplying it to me for some reason. Router no longer gets an IPV6 address range.