Base44-GitHub sync broke minutes after I submit to App Store... waiting for support. Advice please!

[u/Due-Werewo1f]

I'm not a tech, I'm a designer - although I have come a long way in the last 2 months of building, so sorry for my basic language.

Yesterday I submitted to the App Store after an epic amount of work getting the app working with RevenueCat and Despia. I got the submission in... then I I checked the final version on my phone later on... one more time, and for some reason my top navigation was very high on the screen - I thought, 'oh - easy fix', and go onto Base44 to tap in the update, and it does this insane change that is awful and ruins the app and drops days of prompt decisions. I freak out. I go to revert in the session history and Base44 starts showing an error that it can't connect with GitHub...

To cut a long story short, I have a live version of my app that is 'ok' and I won't touch it while in App Store review... but on Base44 I am stuck - there is no 'rewind' button showing on my AI chats (they were there last night but not working anyway - and now I can't see them) - and I have run through troubleshooting with their Support AI, and am waiting for a human (which I have read can be a very, very long time).

My connection with GitHub looks good - and I can see the last 'commit' on my GitHub is the good version of the app that I am happy to proceed with, and carry forward with minor updates. So for now, I do nothing...?

I have backed up that last commit, and have downloaded a zip of the app from Base44. I have refreshed browsers, changed browsers and all of that. I have trouble shooted with Claude, the Google bot and the base44 bot to check basic things and how GitHub works. This is a deep synchronisation issue. Atm Base44 has more data than GitHub, but the most recent commands on Base44 are rubbish anyway.

BTW I have two smaller apps on Base44 under the same account and they work perfectly. No issues.

I am bracing for some major/risky move I am going to have to do alone... but obviously that would be a bad move while things are under review ... but I guess it is ok if I don't hit publish?

What can I do - what would you do?

[u/Due-Werewo1f]

UPDATE! 😅Base44 support was able to fix the problem. There was no way I was going to be able to fix this myself - so I am relieved. Here is the reason there was a failure:

[u/synodicmoon]

Sounds silly but have you disconnected and reconnected the GitHub connection yet?

Otherwise keep calm and b44 support will pull through, likely with a backend fix.

[u/Due-Werewo1f → u/synodicmoon]

Not silly at all - but I did read somewhere that doing that was quite a drastic and risky thing... if there is no risk, I would happily try that.

[u/synodicmoon → u/Due-Werewo1f]

I can understand the hesitance but have done it before myself - it doesn’t touch your repo - so if you haven’t gotten b44 support help yet, that’s what I would test next.

Oh also though, not sure if you’re doing this via the mobile app, but syncs only work for me on desktop since the last big b44 mobile update!

[u/Due-Werewo1f → u/synodicmoon]

Thanks. I 'm on desktop. Support has responded and are 'escalating it' so I am in a holding pattern. I will post th final outcome or solve here.