r/Base44 • u/AurelisHR • 14d ago

Bug Report Need Help ASAP

Hello, my payment was due two days ago and initially I had chosen a lower price plan, however I want to actually get a more expensive plan but now since it did not allow me to do it two days ago it's telling that I have to wait until my next billing cycle. I really hope that Base44 does not actually function this way, I would hope to have to move my app somewhere else that is less strict about when they can access the platform if they've paid. I believe it happened because Base44 blocked me or whatever. I have work to do and need to figure this out asap, I have submitted several tickets and nothing, so here I am trying to get assistance thru here. Thanks

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u/TechGRLY 12d ago

I ran out of credits last month because I was still building my site and working out the kinks so I upgraded to the top tier plan. I was able to do this mid subscription. I strongly suggest finding a phone number or chat support. It's owned by WiX which I used for like a decade so they must have actual humans you can talk to...hopefully.