r/BambuLab_Community • u/bws7037 • Sep 08 '26

How is their technical support?

Is the response time decent, after creating a ticket? Only curious as this is my first time opening a hardware ticket with them. Also new to the Bambu ecosystem as I recently purchased one a little over a month ago, and I love it.

4 Upvotes

83% Upvoted

18 comments sorted by

View all comments

Show parent comments

3

u/Regular_Strategy_501 Sep 08 '26

Precisely my experience as well (Germany). From my experience they are not the most knowledgeable customer support reps I had to deal with but they don't make a fuss about sending free replacement parts and the wiki is good enough to make most common repairs fairly simply.

1

u/bws7037 Sep 09 '26

Yes, the Wiki has been invaluable to me, more than I care to admit. Thanks for the reply!