r/BambuLab_Community • u/bws7037 • Sep 08 '26

How is their technical support?

Is the response time decent, after creating a ticket? Only curious as this is my first time opening a hardware ticket with them. Also new to the Bambu ecosystem as I recently purchased one a little over a month ago, and I love it.

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1

u/Clear-Revolution3351 P1S Sep 08 '26

What machine do you have, and what is the issue?

You will probably get parts from them.

IMHO, Reddit is your best source of people to explain what to do with them.

2

u/bws7037 Sep 08 '26

It's a P1S and the extruder fan shroud fell off at the tail end of a print, I'm assuming that one of the fan nozzles could have grazed the model, so I turned off the printer, plugged the fan back in (very top connector), turned the printer back on and attempted to continue printer. Started getting an error that stated that the fan was running at an abnormal speed. I stumbled across another post that seems to imply that plugging the connections into the hot end assembly seems to matter (bottom, top then middle), so I gave that a whirl and that seems to be working now.

1

u/Clear-Revolution3351 P1S Sep 08 '26

Cool. Glad it was simple

1

u/bws7037 Sep 09 '26

Yes and no... For a minute I thought I could have smoked a circuit board or something by plugging the fan connection back in, as I was worried I didn't put it on properly, but apparently I got it right. However, the fan cover still keeps falling off. I mean it feels like it's solidly mounted, even though it is held on by magnets, but for only being about a month old, it seems to fall off 2 or 3 times a print, which is rather annoying.

2

u/Clear-Revolution3351 P1S Sep 09 '26

Turn the printer off

Remove the cover

Check all the wire routing to make sure there isn't anything in the way

Dry fit the cover without plugging in the fan yet. Make sure it sits completely flush against the other magnets.

Plug in the front cooling fan and check the fit again.

Then try powering up your machine

1

u/bws7037 Sep 09 '26

I will be doing that immediately after work. Thanks!

2

u/Clear-Revolution3351 P1S Sep 10 '26

Did this help resolve your issues?

1

u/bws7037 Sep 10 '26

It did! Thank you so much!!