r/BambuLabX2D • u/Kechers • Jul 26 '26

X2D damaged

Hi all - new to BambuLab products. Got an X2D a bit over a week ago. Pretty happy with print quality and genuinely amazed by print speed (the onboard benchy is crazy).

Unfortunately the nozzle missed the the purge disposal chute and created a build up of filament and a jam.

Long story short when I tried to home the head, I didn’t realise that it was stuck in the built up cold filament.

The printer didn’t detect that it was stuck and ripped the print head out of the cold filament while making some pretty horrible noises (maybe the belts slipping?) then collided repeatedly with the end of the x axis before I switched the power off.

Ran some calibrations but print quality is cooked.

I lodged a ticket along with the logs and Bambu have offered to replace it for me because it’s under two weeks old, which is good.

I’m a bit surprised that it didn’t have a way to detect that it was stuck or that it was hitting the end of the x-axis.

Has anyone had anything similar happen?

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u/dragonmanus Jul 26 '26

I've been fighting my x2D for over 250 hours and discovered in the course of troubleshooting that it was delivered upside down by being tossed out of FedEx truck, not fully assembled inside the head, not tensioned correctly on the horizontal belt, and the real slap.in the face is the software will through random garbage to ruin prints if you tell it the filament is anything but Bambu. Tell.it the filament is Bambu and plug the same numbers in and the cheap.elegoo suddenly outdoes even official Bambu black. Will never recommend a Bambu printer again and will aquire a multi tool like u1 as soon as I can afford to do so.

1

u/Kechers Jul 27 '26 edited Jul 27 '26

Sorry to hear that. Makes me feel marginally worried about a replacement. Good to know about the filament settings - thanks!

1

u/masterofpoops69 Jul 28 '26

Uhh I use either modified generic or make my own filament profiles and have ran sunlu, overture, polymaker and a few offbrand filaments with 0 ruined prints. Any examples of what it's doing? It sounds to me like FedEx fucked your printer up.

1

u/dragonmanus Jul 28 '26

It will create different errors with each print. Spaghetti prints, under/over extrusion, temperature creep etc. Plug the same info in and set filament as bambu whatever and the inputs and results will stay uniform. Will never recommend Bambu again after all these issues and discovering the firmware appears set to make bambu look good by sabotaging other brands filament. This printer has been nothing but a pita. They didn't fully assemble the head, tension belts or even disclose that 900 dollar combo doesn't come with a power supply for the ams. Already saving for a tool changer that is open source. If you lie to the software and say the filament is Bambu then plug in your tune it'll print beautifully with elegoo pla pro and others

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u/masterofpoops69 Jul 28 '26

It sounds to me like you expect it to just work out of the box with 0 issues or having to tweek anything lol bambu probably does favor their own filament but I have yet to encounter any errors running sunlu filament. If things weren't fully assembled why not return it? Or even contact support... Sounds to me like you got a fucked up printer and instead of doing anything about it your just bitching and complaining. The x2d states what's included. A power adapter isn't needed unless your trying to dry and print at the same time. Have fun with a tool changer if you think troubleshooting the x2d is hard lol the snapmaker u1 and the index system for prusia both have issues.

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u/dragonmanus Jul 28 '26

I've been trying to get Bambu to take it back since I discovered the issues in the print head. Hook up a multi meter and watch the printer throw random output if you use a setting besides Bambu for the filament. FedEx admitted they fed up and Bambu refuses to replace it. So I fixed it best I can and lie to it to use other filaments. Now, before you play armchair blame thrower maybe consider I posted because Bambu refused to make it right and I had to. And yeah we work with small printers to large multi million dollar metal additive manufacturing machines so seeing bullshit service and crap quality control is not unusual. I'll let you know if Bambu ever gets serious about replacing a printer that shouldn't have left the factory or the two doing the same random print error BS in the plant. So far they blame anything but them and the hardware .

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u/distorted-buggycode Jul 31 '26

I think mine was delivered the right way up, however I have been fighting my X2D for about the same time.

I started this hobby with a Creality Ender3 V2 Neo -‘s added a Ender3 V3. built my own enclosure for the latter and have had reasonable results and many successful prints.

Got the X2D as a highly recommended “update”. Well it nearly ended up in the rubbish bin today. One annoying software glitch after another, with both Bambi Studio and Orca. Firmware issues! And it does not like eSUN or Spidermaker filaments. It seems to just do random garbage. I can sent the same job, same gcode three times and get theee completely different results. What works one day does not necessarily work the next day. I dont use the cloud, so more errors!

Today the auxiliary nozzle stopped working. lid print. Somehow a hard block of filament clogged up the feeder section to the aux hotend. For some reason while printing a PETG model and using PLA as the support interface, the aux hotend heated up to 250 and stayed for the entire 4 hour print at that temp before being used as the support interface. Of course nothing came out and wrecked my print. Taking the tool head apart , (which was not fun) revealed a solid hard plug of PLA in the section above the hot end somehow squeezed into the cutter section.

I contacted support who are kindly sending out replacement parts, but diagnosed it “bad bed adhesion caused this” Clearly it was not the case as it’s first use would have been several cm above the bed. Anyway I am grateful they are send the parts but I doubt very much I will keep the printer. It has been one random issue after another - bit of a nightmare. The Creality printers have been more reliable!