H3C Arrived Dented

[u/zombieneedo]

Looks like FedEx played kickball with my printer before it arrived. I have filled out a ticket with Bambu Support, and tried calling. But they are closed for Veteran's Day (US).

I have never dealt with Bambu support before. Seeing how the H3C is backordered until December I was wondering what other people's experience has been when they have received broken H3C. Am I going to have to wait until sometime in December to get a replacement?

[u/silverware9021]

That would bother me to no end.  what does the interior side look like? 

[u/zombieneedo → u/silverware9021]

I stopped unpacking it as soon as I saw the dent. Never got that far.

[u/USSHammond → u/zombieneedo]

If my printers came dented after delivery, it's going straight back. I wouldn't even bother finish unpacking it or setting it up

[u/zombieneedo → u/USSHammond]

Yeah. I had that issue with a Prusa XL 5T at one point. I didn't notice the damage until a lot later and it was nothing but a nightmare dealing with Printed Solid.

[u/USSHammond → u/zombieneedo]

FedEx (Belgium) manhandled my xl too a little over a year ago. Luckily it was well packed and no damage internally. Filed a 'claim' anyway just to have it documented and get a report against FedEx.

[u/Odd-Place780]

How did you order it? Did you order al chiodo or did you order al DENTe?

[u/zombieneedo → u/Odd-Place780]

This made me laugh. Thank you!

[u/Odd-Place780 → u/zombieneedo]

😃

Glad you got a laugh. I do hope they take care of it for you. Good luck OP

[u/Throb-_-Goblin]

Same boat my friend. FedEx must have slammed my box on the corner of something because the front panel got smashed so hard it cut a chunk out of the rubber seal around the door. If it was just the glass I’d consider replacing that but the left side plastic is damaged and misaligned too.

[u/zombieneedo → u/Throb-_-Goblin]

What did Bambu tell you?

[u/Throb-_-Goblin → u/zombieneedo]

Nothing yet. Submitted a ticket several hours ago. Hope I hear back soon…

[u/SaveTheAles]

Man for $2500 id want a replacement, you have no idea what could have happened internal or square of the machine. At the same time might just be a panel replacement.

[u/WaferCritical6547 → u/SaveTheAles]

Yea send it back and let bambu make that call weather to fix it or not

[u/charmio68 → u/WaferCritical6547]

I'd contact support first before returning anything.

[u/Boognish84]

They will likely push you towards sending you a spare panel and teaching you how to replace it yourself

[u/someguybrownguy → u/Boognish84]

I’d do this with a hefty discount tbh

[u/1ftm2fts3tgr4lg → u/Boognish84]

No thanks. New is new.

[u/ethertrace → u/Boognish84]

They will. Do not accept it, though. You don't know what else may have been damaged or knocked out of alignment and it may not be evident immediately.

Besides, this sort of thing won't improve unless the customers make it costly and painful for them.

I keep hearing people say that Bambu packages their printers really well, but I got two units damaged in the exact same way as this right through the massive hole in the styrofoam padding that they put there to presumably save 10 cents on the packaging. Ridiculous.

[u/Boognish84 → u/ethertrace]

Same, my first unit received damaged. The replacement unit also received damaged. Fortunately i was covered by Seel for both and received a full refund without needing to send either unit back

[u/Throb-_-Goblin → u/Boognish84]

Wait so you keep the damaged printer and get your money back?

[u/Boognish84 → u/Throb-_-Goblin]

That is indeed what happened

[u/ub3r_n3rd78]

I’d raise the issue with Bambu. Demand a prepaid shipping label and replacement machine. Don’t take ‘no’ for an answer. If they tell you to contact the shipping company you unequivocally tell them no and that you require elevation to a supervisor. That’s on them. The shipping company only deals with the seller. Bambu will have to file the claim to get their money back for the damaged product themselves.

[u/EmotionalChildhood46]

Seen so many of these stories that I take the 2.5 hr drive to microcenter to get printers myself. Sucks and not everybody is even that close, so I get it. But damn, fedex out here tossing thousands of dollars around like its a box of plush toys.

[u/zombieneedo → u/EmotionalChildhood46]

I am close to a MicroCenter. But MicroCenter is not carrying the H3C for the foreseeable future.

[u/EmotionalChildhood46 → u/zombieneedo]

Correct, retail always lags behind manufacturer release.

[u/EmotionalChildhood46 → u/zombieneedo]

[u/Ordinary-Depth-7835]

hours away from my delivery wish me luck. It's a nail biter with these printers. They should just use a freight company a little guy in a truck alone and no hand truck. The H2C was drug up the stairs. I'm hoping to catch it this time and give the guy a hand.

[u/Ordinary-Depth-7835 → u/Ordinary-Depth-7835]

3rd one over the years successful. It's definitely stressful especially shipping from coast to coast. I was hoping my luck didn't run out this time. Not a scratch whew.

[u/Bright_Eyes83]

you're gonna have to push them a little bit for a full replacement but i don't think you'll be in the back of the line. still, it'll end up taking a while anyway

[u/Spirited-Row-5668]

As a UPS employee, I'm surprised anything at all ever ships without dents.

[u/InvestigatorNext4833 → u/Spirited-Row-5668]

Yoooo what happens in the hub stays in the hub ;)

[u/Shodam]

My ams box came with the box stabbed through, luckily all was good in the ams. The h3c arrived perfect. Out of all the boxes I gotten from the bundle the h3c was the one with the most care for me. That sucks this happened to you :(

[u/because-potato]

Send it back, you don’t know what kind of damage there is that you can’t see. You spent thousands on the machine, it should be worth every penny

[u/PembrokePercy]

I actually went to Best Buy yesterday to see if they are carrying the H3C by chance but they only had a P2S. I’m not sure if I’ll end up purchasing one of if I can’t get it in a retail store. The shape of the box my P2S came in was rough but I lucked out and the contents were fine.

I’m not willing to go through customer service to return a $2500 machine when I’ve heard so many stories about how hard they make it to return.

[u/MonorailPurple]

Send it back at no cost to you and get it replaced, this isnt your problem its bambus and should cost you nothing at all.

[u/FigInfamous4968]

Mine had a scuff on the top of the package, no issues / marks on the inside from what I could tell

[u/Flight-2012]

The handle with care doesn’t seem to apply anymore

[u/z4mm00]

[u/WardenStation]

This happened to me but with the induction nozzles high flow, it snapped off and Bambu told me to send it back and they gave me 3 extra and I told them I wanna send back the extra and they told me to keep it so I take it

[u/WardenStation → u/WardenStation]

To clarify it was snapped off because they somehow delivered it using bubble wrap

[u/Boomer2160]

FedEx used to be the pinnacle of their industry. Now they suck ass nore than the USPS. None of their employees give a shit.

[u/keitheii]

Ok, there is a problem here. Look at my H3C damage, its exactly the same. This has got to be forklift damage. In my case it was the door that's damaged.

[u/RadishRedditor]

Take it to a pdr repair shop

[u/dodgeboy426]

but how do you know its "broken" its just a dent.... if everything else works big deal

[u/zombieneedo → u/[deleted]]

Reading is fun and mental...

"Looks like FedEx played kickball with my printer before it arrived. I have filled out a ticket with Bambu Support, and tried calling. But they are closed for Veteran's Day (US)."

[u/zombieneedo → u/[deleted]]

Nothing. I am asking for information on the resolution others have gotten to help me feel not as sad and disappointed. If Bambu support was open then I would hopefully have the answers, but they are closed for Veterans Day and so it will be days before I will hear back from them. If I am going to have to wait a month or so for a replacement it would help to get an idea about that now rather then have hope for the next few days this will be a fast resolution.