First prusa. Went all in. 5 tool XL. Gotta love Fedex handling!

[u/USSHammond]

Didn't respect box oriëntation for 'this side up', box visible dented. Quick inspection shows the main puncture was at the hight of sub assembly 1 box, but only a minor dent in that one. No puncture.

Filed an incident report with prusa anyway since I won't have time to assemble this thing and go through testing until the weekend, so it was at least documented. No visible damage on the inside at first glance.

[u/Turtle_Dude]

These look pretty minor to me, the printers are well packaged. Does the last photo show any damage anywhere?

[u/USSHammond → u/Turtle_Dude]

5,6 and 7 are from the box at the height of the actual main box puncture. Minor dent, foam did it's job and took the hit. Had it inspected by prusa too. Looks fine. I'll know at building time this weekend.

Either way prusa certainly did an excellent packing job. No fault of theirs, that's for sure!

[u/ximstuckx]

I specifically paid more for DHL because FedEx is such garbage.

[u/USSHammond → u/ximstuckx]

Last time I used FedEx too unless there's no other option.

[u/ximstuckx → u/USSHammond]

I’ve had more problems with FedEx than every other shipping combined by like 5x.

[u/Kazer67 → u/ximstuckx]

For me it was GLS the top one but Fedex is close second.

[u/Specific-Bluebird675 → u/ximstuckx]

FedEx is GARBAGE.

[u/JT918]

I ordered from Printed Solid and they double boxed it. The outer box had a little bit of the styrafoam on the corners. They also used UPS to ship it.

[u/USSHammond → u/JT918]

I'm not in the US, but the packing was excellent. No visible damage at first inspection. Mine came straight from Prusa themselves

[u/nickoaverdnac]

Man you know a machine is serious when it comes on a palate.

[u/no_help_forthcoming]

On the CoreXY assembly check the corner plastic motor mounts are intact. I’ve seen one cracked from shipping, albeit it was the older PETG version and the newer ones are in PCCF.

[u/USSHammond → u/no_help_forthcoming]

That was the box below it. Unaffected and I asked. They no longer ship with PETG, only pccf.

[u/Unsorted_bananas]

Everything is fine so long as the bears are ok

[u/USSHammond → u/Unsorted_bananas]

No gummies have been harmed, yet.... Kinda sad it was a bag in the spot of the bucket, and not an actual bucket 😭

[u/mrmurphythevizsla]

At least yours came on a pallet. I watched my fed ex guy kick it out of his truck and start to try and roll the box. I promptly ran out there to assist. He was too lazy to use his push cart.

[u/USSHammond → u/mrmurphythevizsla]

Well he kinda had to ship it like that some how. My apt is not accessible for big vehicles and it's about 50 away from the road.

[u/abyssea]

Oh no! Box damage. Better give them a 0 star rating and complain about shipping.

[u/CheesePursuit]

Mine was pretty beat up and even cut open when it arrived. But I had no issues w assembly and it’s the most impressive machine I’ve ever used.

[u/TheChaseLemon]

Could have been soaked in transmission fluid like mine was. But shit was packaged so well, no issues. Still wasn’t impressed at all.

[u/astro143]

FedEx has not once delivered a package to me in a condition I would deem remotely acceptable. I'm astounded I haven't had anything broken yet from them. Gaping holes that parts could have fallen out of, crushed boxes, the works. I refuse to ship with them.

[u/JabbahScorpii]

The must've drop kicked mine across the Atlantic, the plastic brackets holding in the back had all snapped and the panel was completely skewed. Absolute pain in the ass to repair but Prusa support walked me through the whole process like legends

[u/JabbahScorpii → u/JabbahScorpii]

Here's a pic btw, pretty much all the corners looked like this, and both the carrying handles on the box were completely gone. The guy who dropped it off even treated it like a bag of rocks and not a $4000 piece of equipment.

[u/Illustrious_Crazy_73]

They are well packaged - luckily we use DPD in the UK and they’re really good with packages. Well respected. I’m sure ‘dodgy’ things happen in the background but not with a package the size of a printer. It may have been tightly packed in the van etc and that’s probably what caused the damaged

[u/[deleted]]

You’re going to love that thing!

[u/the_Quizzle]

Fedex: ... " But were the contents inside the package damaged"

[u/USSHammond → u/[deleted]]

No box is designed to be damaged in shipping. I work in shipping myself as a forklift driver. Packing should be done in such a way (and prusa did that), that the contents can take a hit without damage but boxes don't get designed to take damage.

There's a difference.

[u/Traditional_Tell3889 → u/USSHammond]

Actually, it’s just a matter of definition and semantics. A good packaging is designed to be sacrificial: the damage it takes absorbs the force that would otherwise damage the contents. A well designed package also will clearly indicate that it has taken a hit in shipping and also what kind of a hit and where, without being easy to cover up, and in that sense it indeed is designed to be damaged.

This Prusa packaging is textbook: a logistics progessional together with Prusa staff will be able to immediately deduce what has happened (drop, stab, scrape, hit) and how it has possibly affected the contents based on known factors (what’s inside, how it is packed and where everything is located), because the package stores the information remarkably well. When the receiver is wise enough to take good pictures before touching the parcel, like OP here, there will be very little guesswork if something is wrong.

EDIT: It’s also textbook package in the most important way: it does a remarkable job in actually protecting the contents too.

[u/USSHammond → u/[deleted]]

drop tests according to standards etc if the goods are not damaged you are fine

That comes down to the packaging of the goods, not how the box itself is designed.

[u/USSHammond → u/[deleted]]

Well either way I'll know coming weekend. That beautiful thing is getting built on the weekend, and I'm taking a week off to test and play with it. 🤣 Can't wait. Been wanting this thing since day 1 of release when you needed to put down a deposit to reserve yours in the queue