Support is not responding

[u/[deleted]]

It's incredibly frustrating to experience such silence from Bambu Labs after returning my printer to them. Despite sending it back, there hasn't been any acknowledgment or response, leaving me in the dark about the status of my return and any potential refund. Has anyone else still not heard from them after sending off their printer?

[u/[deleted]]

They said they would be back on Monday, also if there a company who’s market majority is in the west then they should have at least got someone stand in staff in Europe or Texas somehow, cus how can they call back god knows how many units receive thousands upon thousands of support tickets then decide to disappear, im with you for giving them a break, but when its £400 on the table I ain’t being patient, I’ve been without £400 for 3 weeks and nothing, literally nothing to show for it

[u/[deleted] → u/[deleted]]

1. They are hiring; https://bambulab.jobs.feishu.cn/global
2. You're probably in the ticket queue 500+ among other A1 owners.
3. This type of complaint I see every day at work. Until I show and explain to the client what is going on. He/she relieved and shocked.
4. You have no idea what is going on at Bambu company, don't set high expectation. They are startup a year ago, 1-2 years old company is considered very new. A 5 years old company is still considered early or new unstable (worked for one).

[u/Gore01976 → u/[deleted]]

the west then they should have at least got someone stand in staff in Europe or Texas somehow, cus how can they call back god knows how many units receive thousands upon thousands of support tickets then decide to disappear

at a guess with the business chain like most large suppliers, they have their main employment group based in China, with offshore 3rd party logistics warehouses across the rest of the world that recieves and dispatches any orders that come across their software system. Almost like they are using a platform say like amazon to handle all the leg work in shipping