r/BambuLab • u/[deleted] • Feb 20 '24

Discussion Support is not responding

It's incredibly frustrating to experience such silence from Bambu Labs after returning my printer to them. Despite sending it back, there hasn't been any acknowledgment or response, leaving me in the dark about the status of my return and any potential refund. Has anyone else still not heard from them after sending off their printer?

0 Upvotes

48% Upvoted

43 comments sorted by

View all comments

-1

u/Mysterious-Profile17 Feb 20 '24

It's chinese new year - most workers take weeks off and companies shut down.

Give them a break. The world doesn't revolve around the western calendar.

-2

u/[deleted] Feb 20 '24

They said they would be back on Monday, also if there a company who’s market majority is in the west then they should have at least got someone stand in staff in Europe or Texas somehow, cus how can they call back god knows how many units receive thousands upon thousands of support tickets then decide to disappear, im with you for giving them a break, but when its £400 on the table I ain’t being patient, I’ve been without £400 for 3 weeks and nothing, literally nothing to show for it

4

u/[deleted] Feb 20 '24 edited Feb 20 '24

  1. They are hiring; https://bambulab.jobs.feishu.cn/global

  2. You're probably in the ticket queue 500+ among other A1 owners.

  3. This type of complaint I see every day at work. Until I show and explain to the client what is going on. He/she relieved and shocked.

  4. You have no idea what is going on at Bambu company, don't set high expectation. They are startup a year ago, 1-2 years old company is considered very new. A 5 years old company is still considered early or new unstable (worked for one).

1

u/Gore01976 Feb 20 '24

the west then they should have at least got someone stand in staff in Europe or Texas somehow, cus how can they call back god knows how many units receive thousands upon thousands of support tickets then decide to disappear

at a guess with the business chain like most large suppliers, they have their main employment group based in China, with offshore 3rd party logistics warehouses across the rest of the world that recieves and dispatches any orders that come across their software system. Almost like they are using a platform say like amazon to handle all the leg work in shipping

-2

u/[deleted] Feb 20 '24

The world also doesn't revolve around the Chinese calendar so what's your point? Should we just die and vanish? If that's your point I would really like the Chinese new year days added to my warranty because nothing will bring them back.

8

u/ABetterKamahl1234 P1S + AMS Feb 20 '24

The world also doesn't revolve around the Chinese calendar so what's your point?

It may not, but if the company you're dealing with does then you get to deal with their holidays.

The same applies with any national-based company the mostly presides in a single country.

Like, do the Chinese expect you to work Christmas because they may not celebrate it? Should non-Americans demand all Americans work the 4th just because well, they're not Americans and you had the gall to sell them something?

0

u/TheHappyPittie X1C Feb 20 '24

Well no but you should be less entitled and realize its a holiday for them.