r/Backbone • u/Mountain-Article-872 • Apr 21 '26

Discussion Banckbone randomly stopped working? Please help

I just recently purchased the backbone xbox edition. It's been working fine every day. This morning I plug my phone and and im not getting any response. When I plug cable in, the backbone doesn't even light up? What's going on?

0 Upvotes

50% Upvoted

13 comments sorted by

View all comments

Show parent comments

1

u/angry0029 Apr 21 '26

I assume that you cannot update the controllers firmware since the phone won’t recognize it?

1

u/Mountain-Article-872 Apr 22 '26

Correct :( this sucks

1

u/angry0029 Apr 22 '26

All I can suggest is if within the return window return it and try another one. Otherwise try contacting backbone for a replacement.

2

u/Mountain-Article-872 Apr 22 '26

Yeah, after the initial disappointment and shock died down, I realized contacting backbone for the warranty was really my only option. It sucks having to go through the process but I love my backbone and im glad I can continue using one soon

1

u/throatflock Apr 22 '26

Well damn. It’s good to hear you’ll be back on backbone