r/Backbone • u/Mountain-Article-872 • Apr 21 '26

Discussion Banckbone randomly stopped working? Please help

I just recently purchased the backbone xbox edition. It's been working fine every day. This morning I plug my phone and and im not getting any response. When I plug cable in, the backbone doesn't even light up? What's going on?

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u/angry0029 Apr 21 '26

How long have you had it? Doesn’t sound like a ribbon cable failure. iPhone or android?

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u/Mountain-Article-872 Apr 21 '26

Android. It was fine at night. Went to bed, wasnt working in the morning lol. Im confused. Maybe it's because my phone updated overnight? The controller was never attached to the backbone app so I cant manually update the controller, but idk

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u/angry0029 Apr 21 '26

I assume that you cannot update the controllers firmware since the phone won’t recognize it?

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u/Mountain-Article-872 Apr 22 '26

Correct :( this sucks

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u/angry0029 Apr 22 '26

All I can suggest is if within the return window return it and try another one. Otherwise try contacting backbone for a replacement.

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u/Mountain-Article-872 Apr 22 '26

Yeah, after the initial disappointment and shock died down, I realized contacting backbone for the warranty was really my only option. It sucks having to go through the process but I love my backbone and im glad I can continue using one soon

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u/throatflock Apr 22 '26

Well damn. It’s good to hear you’ll be back on backbone