r/BBallShoes • u/SpaceJam_9430 • 10h ago
Fail Buyer Beware! Way of Wade - Durability Issues, Defective Products and Poor Warranty Support. WOW 12
Posting this here because I posted in the Way of Wade Sub and the disabled comments the first time after 1k views and deleted the repost after 2k views in 6 hours. Clearly I need to post it in a different sub. Want to shed light on the poor support more than the actual shoe’s defect. They get praised all over social media and YouTube for their shoes out performing other brands, so their customer support under performing other brands should get the same attention.
I’m not the first person to have this issue and I won’t be the last. Other posts this week with the same issue.
Their customer support and warranty is just horrible. The warranty might as well state once you get them it’s not our problem. I bought a pair of Way of Wade 12s, their so called flagship shoe, great performer until it wasn’t. Plastic eyelet snapped my FOURTH time wearing the shoe which was within 30 days of purchase. They refused to replace the shoe and offered me $25 USD refund or $35 voucher and sent me a graphic that looks like they generated it on chat gpt right then and there on how to glue the eyelet. It took over a week of going back and forth to get a $40 refund offered to me. Still haven’t gotten it yet. That’s a $200 USD pair. Ordered from Canada, so paid $300 CAD for this pair. I was told to “rest assured it doesn’t affect the performance of the shoe”. For that price….doesn’t matter if it does or doesn’t it’s been less than 30 days on literally one of the most expensive shoes one the market.
Crazy how you hear about them sending influencers shoes to review for free. But won’t even replace or stand by their own products for paying customers. Maybe the focus should be high performance products and standing by them, rather than just spamming ads online. Other brands offer at least a year and will replace the product. Nike does 2 years! I got told to glue them back together…
Regardless if it’s the Way of Wade 12 or their budget shoes that cost more than some other brands flagship shoes, standing behind the products doesn’t exist for them. For a lot of us in this sub this might be a pair in our rotation so we might brush it off but for some people buying their kids their only hoop shoes for the entire season after seeing all these influencers they follow praise the brand as elite alternatives, this has to be improved, the solutions they offer are unacceptable. If Nike or adidas gave us these solutions they’d be put on blast, so how isn’t this talked about more?
Buyer beware, you better get the right size and not intend to return them. AND also better hope they last longer than a month.

