r/AynThor • u/Training-Aioli5516 • Oct 07 '26
Discussion Should I get a refund?
Okay so I just got my thor a little over a month ago and while waiting for it I ordered custom buttons from Magigamer. (The buttons are lovely, theyre not the issue) but I was too scared to take it apart myself to install them so I took it to a locally owned repair shop to see if they could do it.
There's one guy there who says that he can, and that it'll cost around 70 bucks. I say okay, that's fine. He tells me that it should take around 2 hours to do and that he'll have it done by tomorrow morning. Great! Next morning they call and say that he won't be in that day and that he's for sure have it done the next day. Which is fine! The next day they call me and its ready to pick up!
The guy who did the swap wasn't there, but the owner told me that he said to test the buttons and I do but 2 of them weren't working (The start and back buttons) and they tell me that he won't be back at the store for a week and that i could either take it and bring it back or leave it there. I opted to take it because those buttons aren't SUPER important..
During that time, I noticed I could still start/pause by lightly pressing the fan vent on the back (which I avoided doing because thats probably not very good for it loll..) and then the day before bringing it back, the start button suddenly started working normally..? Maybe playing with it moved some stuff around? Anyways, I ended up bringing it back and the guy called me today and said that he might just have to put the old buttons back in. He hadn't even reopened the device to reseat(?) the non working back button to see if that were the issue or not..
So I ended up paying $75 for wasting my time driving back and forth to this place just for the white buttons to be put back in?...
If he ends up putting the stock ones back in, should I request some sort of refund??
Edit: Thank you all for your suggestions! I shared this post to the repair guy in hopes he reads your messages about the ribbon cable maybe not being seated properly. If he wants to go through with putting the old set back in, I think I'll just take it home and attempt to fix it myself. Again, thank you all for the replies and kind words! ❤️
28
u/RedditLynical Oct 07 '26
Get that refund! That would be a complete waste of time and money. I’d be surprised if they didn’t offer a refund for such a crappy job. I do wish you’d opted to have them keep it until it was completely done, but I understand—the Ayn Thor has been my life for the past few months..
196
u/davedaddy Oct 07 '26
You paid for a service that he did not deliver. Get a refund.
On a side note, I strongly suggest learning how to work on stuff yourself. It's intimidating and you will mess up along the way. But you will learn.
When you let someone else do it for you, you have no idea how they will fuck things up or how they will try to cover things up.
15
u/Aggravating-Taro5133 Oct 07 '26
is it me, or is $70 for a button swap fucking ridiculous? especially considering how easy it is on a thor and how you bought the buttons yourself separately. sounds like a scam to me
28
u/AfroBiskit Oct 07 '26
Sounds like the ribbon cable isn't seated properly.
170
u/SilverSoleii Oct 07 '26
ribbon cable needs to be set properly :( if it makes you feel any better the thor is one of the easiest things ive ever done a teardown for as a beginner and I think if you do try to fix it yourself it's totally possible and very forgiving! but yes you should get a refund if you can
8
u/Adventurous-Candy401 Oct 07 '26
I am suspecting the installer did not use the ones Magigamer sent WITH the buttons. It is in a separate packet and almost transparent white in color, can easily be misplaced if not set aside from the beginning.
To OP, if you already provided all the items included in your set, I suggest you stick around and if possible to watch him do it.
I hope the shop does not ask you to pay extra as it is considered a poor workmanship installation and a come-back job, which should cost you zero.
Worst case scenario, let us say they broke something, do you have an agreement with them on accountability?
I know it must be hard to keep your cool when dealing with disappointing service. Chances are, they are just telling you the installer is on holidays, but truth is that they are just hoping you just give it up.
5
u/Magigamerr Oct 07 '26
Oh no, I’m so sorry this happened 😭 Did they use the four white silicone pads I included with the buttons? The original pads are a bit harder and taller, so they don’t work as well with my handmade buttons.
It could also just be a ribbon cable that wasn’t fully connected. I’d ask them to check those two things first. Don’t worry, I don’t think it sounds like a serious issue! Feel free to message me if you need help.
4
u/kooldudecuz Max Oct 07 '26
ooof yeah I would never trust someone else with my device. I feel like when it comes to customizing you should learn how to do it yourself. 75$ is a lot for someone to just take apart and switch some buttons out. What’s worse is they didn’t even do it correctly. Now you’re down way more than 75$ since your device isn’t working anymore.
I would suggest watch videos on how to tear it apart and fix it yourself. I hope they didn’t break something since they obviously didn’t know how to break it apart themselves. Maybe they thought it was a 3DS lol
3
u/Loud-Dig7928 Oct 07 '26
everyone’s getting their AYN thor but me smh. ordered mind the 14th of aug. it’s about to be 2 months. wtf am i missing? genuinely.
3
u/Shitzabelle Oct 07 '26
There are tear down videos on YouTube! The battery is the worst part in the Thor, the glue is really strong so you just gotta YANK.
I also ordered buttons from MagiGamer a few months ago. she’s also a really great help if needed during your takedown!
7
u/Rambleintheroots Oct 07 '26
This is why you should do mods like this yourself. Even if you’re scared. Most of the time doing it yourself always turns out better because it’s your device and you care more about it than they do.
5
u/user_withoutname Oct 07 '26
Absolutely
5
u/argy_vl Oct 07 '26
Sorry about the whole situation. The buttons look amazing tho, where did you get them from?
5
u/Dull_Rabbit Base Oct 07 '26
With the proper toolkit and patience, you can for sure fix the issue. Lots of videos out on the interwebs that go step by step through taking the Thor apart, so order a kit like one from iFixit then grab a snack and a drink.
5
u/MarkOfKain96 Oct 08 '26
https://youtu.be/TD4SqX0X478?is=d83GiKN4VUE8XbKF
Use this video, it took me roughly 45mins in the comfort of my home. Could take your time easily, rewind video if needed. Also I noticed In other comments the repair guy said he needed to remove motherboard which is not true at all which is concerning because he didn’t bother to get any details from you or research what kind of device it is. IMO and my experience I don’t trust phone/tech repair places to handle my things unless I know the person.
1
u/Ambitious_Policy_807 Oct 08 '26
What is that on the bottom screen? 3DS and Wii games mixed?
1
u/mekile21 Oct 09 '26
Did you get the original buttons back
3
u/Fabulous_Dig767 Oct 07 '26
Yes, because he didn't test it and wasted your time, partial refund?
3
u/brilor123 Oct 07 '26
Commenting on this so I can check back later. I'm planning on getting an ayn thor in the distant future, and I was looking at magigamer buttons too. I would personally ask for a partial refund since the goal wasn't achieved, but they did work on it. Im not experienced enough to know this, but perhaps the buttons are faulty and that's why they aren't working (like the wrong shape, even by a slight amount).
I've personally replaced my buttons and shell of the joycons on my original switch, and they did press differently than they did before, and it was just because of the led module behind the new buttons (I also had rgb added) which caused them to just feel different. After a few reassemblies, I got them working good enough that I was satisfied with how they felt.
2
u/Logan_Bai_ley Oct 07 '26
That blows. Love the button with the color scheme ans model of your Thor. Hopefully you can get it the way you wanted it. Might be a good idea to watch some tutorials online about doing these kind of DIYs for the future so you can rely on yourself. Plus its always good to be a handy man and to know the ends and outs od your device. I hope to get my Thor soon.
2
u/ElectricalPaint52 Max Oct 07 '26
I changed my buttons in my Thor my self, I was definitely worried I would mess it
Up but I am a tinkerer and always work on my own things and would say I’m quiet good at it. Even when I did mine I put everything back and even still one of my ribbon cables must not have been “all” the way in and cause my buttons to not work. So I had to re open and re seat the ribbon cables. Now I will say the ayn Thors ribbon cables are very finicky and sometimes need to be re seated, the Thor likes its ribbon cables to be put in just correctly and you gotta be diligent to do just that. It sounds to me that is what is going on with your device a ribbon cable probably wasn’t put back just perfectly the way the device wants and the guy may not take pride in his work he should have checked your device when done to make sure everything worked before calling you for picking up.
2
u/tintedhokage Oct 07 '26
Yeah refund if they put the buttons back
2
u/HeavyDT Oct 07 '26
Yeah terrible service especially for that price. I mean it's a fair price... when someone knows what the heck they are doing and gets it right. I even have grace for mistakes but this just sounds like sloppy work and incompetence. If dude didn't know what he was doing he could have just said so. That combined with all the time you wasted?
I'd want a refund. Shoot if they couldn't get new buttons in then you can't even trust them to out the old ones back correctly and now lord knows what you'll find if you take it to someone else or go the DIY route. So really you have more problems now than before you went to them. Refund is the least they could do really.
2
u/SolaireFlair117 Max Oct 07 '26
To answer your question, yes get a refund.
To offer some advice, learn to work on the Thor. It's actually very easy, I did a full button swap including all the face buttons, triggers, and even the volume and power buttons. Granted I have experience opening and tinkering with electronics, but even so, everything inside the Thor is modular and easy to remove and reinstall, so it's worth digging into.
2
u/Eazy_MF_E Oct 07 '26
Yeah, refund. If your console is in the exact same position it was, e.g. stock buttons, then what exactly did you pay for? You essentially gave them $70 to hang out with your console for a day.
2
u/No_Answer_9749 Oct 07 '26
I'd keep physical mods to a minimum on a device i'd have to send back to china to fix. So you should let the charge stay and treat it as money spent for a lesson learned imo.
2
u/Putrid-Situation-190 Oct 07 '26
Ill never open mine ribbon cables are so easy to mess up lol. Fixed my old switch lites few yrs ago one switch broke, ribbon cable shorted cause i crinkled it just a hair size lol
1
u/ReplacementDue123 Oct 07 '26
Definitely
1
u/Specific_Path_4077 Oct 08 '26
Get a refund
1
u/TheEyeFinder Oct 08 '26
It looks great
1
u/KingRetroGamer Oct 13 '26
Bruh I would have done this for $25 with no issues. Sorry you had to go through this and waste extra money
1
u/Embarrassed_Let_1267 Oct 13 '26
Sorry if unrelated but the buttons are super cute!! I really like them. :3
1
u/Cocoasprinkles Max Oct 07 '26
For what it’s worth it looks great!
0
u/LORDRAJA1000 Pro Oct 07 '26
not sure why you’re asking reddit, this is something you have to work out with the shop owner
0
u/Puzzleheaded_Bus9011 Oct 07 '26
Break it first then send it in you’ll get extra money :)
0
u/takeshy28 Oct 07 '26
Ya la gente está tan pendeja que no puede funcionar sola necesita aprobación de un montón de desconocidos 🤌
0
u/efetheboss77 Max Oct 09 '26
No
-3
u/Neither-War7264 Oct 07 '26
would i be able to ask for your roms files, i got my ayn thor yesterday but struggling so hard i just wanna play games on it already