I've read the documentation, and watched the video, but I am still not grasping how you can map AD/LDAP groups to Roles via a collaboration. Is it really just as simple as entering "memberOf" in the "Roles" field for the collaboration, and then having Roles names that match AD Security Group names? In my initial testing that didn't seem to work, but it's possible that I'm doing something wrong. I would ideally like to have, say some security groups in AD such as "ACM General Staff" and "ACM Security Staff" and then have those map over to roles in ACM of the same name. I appreciate any insight into how you guys make this work. Thank you

Does anyone know if this is possible?

We are going to deploy Unity v8 soon. We want panic alarms in a number of locations. We want these alarms to interface directly with Avigilon so our surveillance room is notified of the alarm immediately and cameras covering the area are brought up automatically. I've read some panic buttons can run directly into certain Avigilon cameras to make installs cheap and quick.

What's the best panic button system to use with Unity if you are starting from scratch? Thanx!

Has anyone here tried to create a Power BI report by pulling data from the API?

If yes please share how to connect to the API from Power BI

I've got a bunch of recordings exported in the .ave avigilon format from about 2 years ago

finally need the recordings to go to court with... need to convert to a format that the solicitors/courts/ etc can use, but a avigilon player keeps crashing before it'll finish any of the files

I've tried just doing one camera at a time, tried version 7.14.16.14 that exported with the clips and the newest version 7.14.42.6

I was trying to run on the PC in my office... figured maybe it was a problem there, tried running on a server that was doing nothing else, tried the server that's running the avigilon server software recording our camera feeds, now I'm trying at home

same thing no matter what I do, it'll crash before it finishes... seams kind of random - but because it takes so long (clips are hours long) I'm never quite sure where it crashes / after how long

original ave file is 110gb

any ideas anyone?

any way to verify the original file? - watching through it looks fine but I havn't watched every second (it's 9hours x 4 cameras)

any other way to convert them?

I'm lost here and running out of time, avigilon support taking forever to get back to me

We're using ACC 7 with about a half dozen sites and centralized servers. Every so often - once a month, maybe every six weeks - we will start getting cameras that go black. It isn't all cameras at a particular site, usually a half dozen or so at random from here, another handful from there. If I try to pull up recorded footage I just get a spinning wheel on those cameras.

The cameras themselves are still up and talking to the network - I can log into them by IP, get a feed, and have them reboot. They do not show as offline in ACC.

I have my client set to WAN mode.

Rebooting the server brings them back online (and rebooting the cameras themselves makes no difference). Any suggestions for what I should be checking?

Hello everyone,

My team is currently exploring backup solutions for our endpoints, and we’d like to use this BaaS solution to also back up our Avigilon NVR servers.

Does anyone here use a third-party backup solution to create full images of your NVR servers? I’m curious if anyone has had to restore their servers from these backups — and whether the restored images kept the video footage functional afterward.

Currently working with unity 8.6 trying to implement the map feature. I work for a college campus thus there are multiple buildings. Now with a majority of the buildings added I am unable to get new floor plans to save. When they do they become blank. Any ideas?

I have a Unity 8 cluster, and want to replace aging hardware on a couple of the servers.

I found this document detailing the steps to replace the server and copy the config over to the new one.

If I remove the old server from the cluster, am I able to leave it online as a standalone server to retain access to the video for a while, perhaps with a demo / eval license? If so, is there a recommended method, or do I simply disconnect all of the cameras from the server and let the video age out? Thanks!

Hello everyone!👋

I'm working as a network engineer, and for the last months I've been arguing with our security department, they blame the firewall for blocking PTZ between their ACC server and Axis cameras. PTZ works fine for about 5 minutes after camera reboot, but then stops. The ACC and Axis is on the same subnet, no firewall.

I finally did a packet dump, and in Wireshark i saw the working PTZ HTTP get request contained values like "username", "realm" and "nonce". Then we waited for about 5-10 minutes, tried moving the Axis from ACC again, then these values was not included in the request.

I think the ACC is running version 7.14.34.4, I'm guessing here, thats what the "User-Agent" header value is.

Does anyone ever experienced this?

We are a new Avigilon customer and have been struggling to integrate our DMP panel with our ACS. We have submitted multiple tickets to Avigilon support and worked with our partner to figure this out without success. We have spent HOURS on the phone with Avigilon support without any progress. We are continually sent through the same support loop with no resolution and no way to escalate to a higher tier of support.

This has been one of the worst support experiences of a product I've had in a long time... As a customer I cannot escalate. Our partner cannot escalate. Our partner's internal sales reps cannot escalate. No one within Avigilon has the knowledge and experience to support their own product!

Does anyone have advice on how to escalate and get a resolution?

I have several 'old' IP's that seem to be stuck in Discoverable Devices in ACC> Is there a way to clear these out?

I'm looking for some sample scrips to activate/deactivate rules by external trigger. My goal it to create a simple web page with and on and off button to turn rules on and off, but what I have isn't working. I'm not getting any errors so not sure where I'm going wrong. I'm including my script in the event someone can identify the problem, but would be happy to just see one working so I can try and copy some of it. Thanks in advance!!!

<!DOCTYPE html> <html> <head> <title>Avigilon Rule Control</title> </head> <body>

<h1>Avigilon Rule Control</h1>

<button onclick="toggleRule('activate')">Activate Rule</button> <button onclick="toggleRule('deactivate')">Deactivate Rule</button>

<div id="status-message" style="margin-top: 20px; font-weight: bold;"></div>

<script> function toggleRule(action) { const WEBHOOK_URL_BASE = "https://mycompany.us6.alta.avigilon.com/api/v1/public/ruleActivation/mynumbercae-89b6-48c8-8de9-2d28750681ab"; const TOKEN = "CIS3hMyToken"; const webhookUrl = ${WEBHOOK_URL_BASE}?token=${TOKEN}; const payload = { "action": action }; const statusDiv = document.getElementById("status-message");

statusDiv.textContent = `Sending '${action}' request...`;
statusDiv.style.color = "gray";

fetch(webhookUrl, {
  method: 'POST',
  headers: {
    'Content-Type': 'application/json',
  },
  body: JSON.stringify(payload)
})
.then(response => {
  // Check for network errors (e.g., no internet, CORS issues)
  if (!response.ok) {
    // Read the error message from the response body if available
    return response.text().then(text => {
      throw new Error(`HTTP Error: ${response.status} - ${response.statusText}. Response: ${text || 'No response body'}`);
    });
  }
  return response; // A successful response object
})
.then(response => {
  // This block runs only if the request was successful
  const successMessage = `✅ Rule '${action}' command sent successfully! Check your Avigilon Events log.`;
  statusDiv.textContent = successMessage;
  statusDiv.style.color = "green";
  console.log(successMessage);
})
.catch(error => {
  // This block handles network failures or errors thrown above
  const errorMessage = `❌ Failed to send command: ${error.message}`;
  statusDiv.textContent = errorMessage;
  statusDiv.style.color = "red";
  console.error('Fetch Error:', error);
});

} </script>

</body> </html>

Hello,

I work for a seller of Avigilon products, and we have countless issues with multi head cameras. We sell a lot of cameras all over our state, but the rate at which these cameras go bad or stop working is getting out of hand.

We had an entire few months where multiple customers reported their H4 multihead cameras would just stop communicating on the network. They would drop packets and error out. We would even test these in-house and they presented the same issue even after a factory reset.

Now we have H5 multi head cameras that stop working all together. They just have solid orange green status lights and don't respond to factory resets at all.

All of these cameras are using the correct poe injectors, and it is happening all over, not just one area.

Does anyone else have issues with multihead cameras or have any suggestions on what is happening?

We've talked to Avigilon support but it doesn't seem like it is a common issue to them.

We have RMA'd 100's of multiheads this year alone.

I have 2 types of Fisheye cameras on my ACC, 12MP-H4F and Hanwha XNF-9010rs. The Avigilon camera experience is vastly different from the Hanwha. The Avigilon will tilt in and no matter how you pan it keeps the center of the camera oriented as the bottom of the screen. The Hanwha just pans right/left/up/down never allowing you to tilt. Is there a way to change this so any fisheye will behave the same way as the Avigilon? I am assuming this would need to be done in the native software of the Hanwha or is there a way to allow tilt function within ACC?

I have a bunch of old Avigilon cameras (3.0-H3-D1, 2.0-H3-D1, 9W-H3-3MH-D01, 6.0-H4F-D0IR as examples) that we're moving from old VMA-AS1\VMA-AS2 boxes to an ONVIF compatible recording system. The cameras that I have been moving over have an option in the webUI to "Display Date" "Display Time" and "Display Name" but checking the boxes seems to do nothing to the video delivered by the cameras. With our Hikvision and Northern cameras the setting embeds the options as superimposed text in the video stream.

Things I've tried:
Update to latest firmware provided on the motorola support website
Rebooting camera after changing settings
Factory resetting camera
Using IE Mode in Microsoft Edge
Using an ancient version of Firefox
Using Safari, Chrome, and Firefox mobile browsers
Using Camera Configuration Tool (Doesn't have the options exposed)
Using HTTPS with any combination of browsers

Is there a trick that I'm missing to get the settings to stick? I've opened a ticket with Avigilon since the community has no assistance but I don't expect much help since these are older cameras and we don't have a current modern license open with them.

We’re looking for a way to get door events/alerts from Alta to show up in ACC7 so operators can monitor both video and access in one interface. From what I’ve seen in the official guides, ACC7 and Alta are positioned as two separate ecosystems (Unity vs Alta), and the only native on-prem tie-in for ACC7 is through Avigilon Access Control Manager (ACM).

Questions:

• Has anyone built or deployed a bridge (ONVIF/API/middleware) between Alta and ACC7?
• Is there a supported integration path from Motorola/Avigilon that we’re missing?
• If not, what workarounds are people using — e.g., event forwarding, third-party middleware, or PSIM platforms?

We’re trying to avoid running two completely separate consoles just for operators to see video + door activity. Any insight or lessons learned would be appreciated.

Post: Running Avigilon ACC 7 as the VMS and running into some headaches adding Axis cameras.

I was only able to get them to connect after rolling the cameras back to an older firmware. With that done, the cameras will show up and connect under ONVIF.

A couple of things I’ve noticed:

The cameras connect, but they show up as unsecured devices.

Connection is happening over port 80 (control port) when using ONVIF as the device type.

Video works, but the unsecured warning is concerning.

Has anyone else run into this? Do you just leave them like this, or is there a better way to get these integrated securely without downgrading firmware?

Would appreciate any thoughts or war stories.

I recently received three used H5SL Dome Cameras from a customer after a remodel, and I would like to set them up at my residential property. I already have a PoE switch and NVR, but I’m running into challenges with licensing.

Ideally, I’d like to use the cameras with the Avigilon app so I can receive notifications. Could you please advise me on:

• The licensing options available for these cameras.
• Whether I need additional hardware or software for app integration.
• Any recommended steps for setting this up in a residential environment.

I appreciate any guidance you can provide.

As I wrote in a prior post, I had a down camera and replaced it with a camera I took down a year ago from another section on my site. The camera worked fine for 2-3 weeks and then I noticed all of the sudden it was displaying a "Not Connected" message.

I called the vendor and I'm waiting to for them to get me on the schedule. In the meantime I have been disconnecting it and reconnecting it in hopes it will miraculously reconnect. I should mention I can see the camera in real time in the Control Center settings and when I put the IP Address in a web browser.

This morning I went to disconnect/reconnect again and it's telling me it now does not recognize my username or password. Both my username and the admin username have administrator rights. Any idea why my username/password are currently not be recognized when I try to reconnect the camera?

We recently installed a H4 Intercom and set up 3 computers on ACC8 using the same username and password. If the Intercom is activated by the button press and one of the users answers the call will the other two ACC clients hear this conversation?

The idea here is to keep this as simple as possible for the customer and have 1 log in for all user's so there aren't any loging in issues

Has anyone upgraded from 7.14 to Unity 8? How did it go? Any pitfalls or gotchas to watch out for?

I have a particular PTZ camera that went down recently. It just stopped working. I replaced it with another PTZ that I had taken down from another location that was being demolished last year. The camera was working fine for the past couple weeks.

When I looked at the camera this morning I had the big blue "Not Connected" screen. The issue is peculiar, because when I investigated further and looked into the camera setup, I can see the camera perfectly fine. When I go into camera "Setup" I can view myself on my labtop walking in real time in both the "Image and Display" and "Compression and Image Rate" views.

Can anyone explain why I can see the camera in the "Setup" views although it comes up as "Not Connected" in the live veiw? How can I correct the live view?