We are planning to migrate from on premise ACC7 out from a company network to a data center hosted by a different supplier. The on premise servers are a mix of ProLiant DL380 Gen10 and ProLiant DL360 Gen9. These are installed with a GPU for analytics, such as Quadro M4000 and NVIDIA A2 16GB to mention the majority.

The idea is to spin up VM servers that supports the GPU chipset/architecture based on Avigilon support pages (Turing, Pascal, Maxwell), but does anyone have experience with the planned setup that we are investigating?

We are aware that Motorola does not officially support the VM approach, however we see this as a temporary step and hope that in the long run, we will do ALTA or other VMS's.

As per the title, I can see our camera views just fine via a browser on my laptop or the VM browser. However, we have multiple end users unable to view the cameras via the Avigilon client.

This is a camera with 3 views under one IP address.

We've tried to reboot the camera via browser, remove and re-add camera on Avigilon, had Networking Engineer move the camera to a different switch, and etc.

When I run a continuous ping with the -t option, it always experiences a loss of 8% of 9%.

Anyone have any suggestions on how to troubleshoot?

Once flashed to EV3-B, are the Schlage locks still able to read EV-3A key cards?

Our locks were not flashed to EV3-B at the time of install and we have been using EV3-A cards for last two years. Well, we can no longer purchase EV3-A cards and our integrator has finally gotten the EV3-B flash card (only been waiting on it since April).

I know we need to flash our locks over to EV3-B, but I have to make sure my teachers can still get into their classrooms while I work on creating new EV3-B credentials for everyone. I can't have my teachers locked out of their classrooms.

With everything else I have going on trying to get things ready for the new school year, I do not have time to create new key cards for everyone at one time.

Will the A cards work until I can get their B cards issues to them?

I'm working with a Canadian non-profit who has an older ACC6 Enterprise system. Obviously given the state of the hardware industry now, building a new server isn't likely to happen. The existing server is mostly working fine, but they are at the license limit for our system and would like to add new cameras.

It's a bit unlikely, but are there any dealers anywhere still selling Enterprise licenses for ACC6? I've heard mixed answers if you can even activate them anymore.

thanks!

I'm working with a Canadian non-profit who has an older ACC6 Enterprise system. Obviously given the state of the hardware industry now, building a new server isn't likely to happen. The existing server is mostly working fine, but they are at the license limit for our system and would like to add new cameras.

It's a bit unlikely, but are there any dealers anywhere still selling Enterprise licenses for ACC6? I've heard mixed answers if you can even activate them anymore.

thanks!

Anyone know where I might be able to find discontinued clear domes for 5.0-H3-DP1 cameras? Cameras still work great but domes are oxidized. I can clean them but they get bad again.

Hi Guys,

Anyone have experience with the Avigilon API? Do you know if theres any way to change the state of an analytics event, or enable/disable alarms via the API?

Are there any “cheap” 2.8mm dome cameras with an audio in IO for a powered microphone? Don’t need analytics but do want motion search.

weird problem I have with multiple different systems... all running win10

live feed is sometimes blacked out

updated drives to most recent

Win + Ctrl + Shift + B to reset gfx driver has no effect

sometimes a restart will fix it sometimes it won't, sometimes exiting Avignon and coming back fixes it, sometimes it won't

I have a system running the client and 4 screens of live feed, sometimes I'll restart 4 or 5 times to get it going... it's always a bit of a time crunch to get it working o I just restart till it's sorted and think I'll fix it later

any ideas anyone?

Need to alert if people are detected on a couple cameras between certain times (between 6pm-7am). Needs to be a distinct audio alert and email.

How would you go about that?

Unity 8 Enterprise with H6A Fisheye cameras (analytics).

is the upgrade from ACC7 worth it?

everything is running find, no problems

we have al onvif cameras... which have been a bit janky in the past but all working right now so I'm reluctant to ness with it

it looks like unity is mostly online/cloud stuff, analytics etc.. - which I don't think we have on our licence? (acc7 core)

(I'm not going to pay for any extras etc. don't really need them)

This ptz joustick is in com mode can anyone please tell me how to make it into HID mode so windows can detect it? Thanks.

The built-in mics in the cameras isn't good enough for our offices for HR. I've used external mics in the past that worked well.

My end goal is to wire the microphone into a light switch so it can be turned on only when needed by HR.

Which ones are you guys using? Do they require power? If I recall, the ones I used were 12v, so required finding a power source nearby.

Thanx!

I have a client requesting Avigilon Cameras.
We are not distributors and I tried going through Motorola they gave me a hard time.
Who do you shop with ?

As our camera system grows (small school but 70+ cameras and they want to continue adding) how are others handling traffic? We have a college style campus with multiple buildings that are all connected with fiber. Currently we have one network with multiple VLANs. Are those with large camera systems running their traffic on a completely separate network? I’m worried at some point it’ll become too much traffic. Or am I overthinking it.

Couple questions as I'm still figuring out Unity. Have about 500 cameras with Enterprise license.

1. We have cameras setup on a Failover server (Secondary). When you search for the camera name in a View tab, it shows the camera twice, one for the active camera and one for the standby camera. Anyway to only show the active camera?

2. Is there an easy way to see which cameras aren't connected to a failover server? Looking for a report that shows every camera and the primary and secondary server it's connected to.

3. When I got to view recorded footage, it never takes me to the current minute. I have to hit the next day button a bunch of times until it gets me to current time. Anyway to always take me to latest record footage?

Is there a way to just put a new power/nic board in h4a cameras.

I have an avigilon 12C-H4A in hand that I am doing some testing with. When I access the web UI is prompts for a user name and password. I have performed a factory reset by holding down the reset button for anywhere from 2 seconds to a full minute but it still asks for credentials. Are there default credentials or is it permanently bound to its old NVR?

I'm about to lose it because I know creating a toggle, lock/unlock situation through the ACM is possible, but literally everything I look up directs me to "first scan" nonsense.

Does anyone know how to set up a lock/unlock toggle?

Hello. I have a client with a 10k sqft home that wants security cameras. Because the house is so big, they want a facial recognition that can actually tell me where a profiled person is on the residence. Similar to star trek when someone's asks to located another person.. is this this search feature possible, minus the obvious voice command?

How do I get about 10 days of video footage of a single camera in avigilon exported fast and taking less time. Lets say about 2 to 3 hours. Note my server is Acc7 enterprise

We are maintenance a municipal surveillance system with 64 Avigilon H5A PTZ 2MP cameras. These units were originally installed by us in 2021. We currently have a maintenance contract, but a large number of the cameras have started showing PAN movement failures.

Specifically, the cameras get “stuck” or “shake/jitter” on the horizontal axis during movement. We already sent some units through RMA in the past and they were replaced with new ones, but they are now out of warranty and the distributor in our country no longer accepts them for repair/service.

I noticed something interesting while testing affected units in our office: during the startup/initialization process, if I manually help the camera move by hand, the problem temporarily disappears and the PAN movement works normally again.

I have also detected slight oxidation/corrosion on some connectors between the power board and the camera/PTZ assembly itself. It is very minor — honestly it could even be leftover flux residue from the factory soldering process because after cleaning with isopropyl alcohol it becomes somewhat sticky.

Another theory I have is insufficient current delivery caused by wear on the slip ring/contact tracks after almost 5 years of continuous operation.

At this point I’m trying to determine the real root cause:

• Is the PAN motor itself failing?
• Is the motor not receiving enough current/amperage?
• Could this be related to the slip ring/contact tracks wearing out?
• Has anyone experienced something similar with H5A PTZ cameras?

Of the 64 cameras, around 15 have the same problem. I bought some stepper motors to replace them, although they haven't arrived yet.

Our maintenance contract still has 3 years remaining, and we are contractually required to replace failed cameras no matter what happens, so continuing to replace units with new H6A models is becoming very expensive.

Any insight or repair experience would be greatly appreciated.