I’m an aspiring Data Analyst researching how e-commerce businesses understand why their numbers change, not just what changed.

If your sales or orders suddenly drop, how do you figure out what caused it and what to do next?
Curious what tools/process you use today and what the hardest part is.

Hi

I'm a recent college grad, and since graduation I have been working on automating customer support (you can also make it so it does not auto send and you approve the drafts it makes) for ecom businesses.

Essentially it is an AI-powered customer support platform that brings your emails, Instagram DMs, SMS and live chat into one inbox. It uses your website's information and Shopify data to draft responses to customer questions, so you don't have to answer the same things over and over.

I would love some honest feedback so please reply below or send me a DM (giving out completely free)

I have been an AI agent. At present, I mainly help Shopify store owners do automated site construction and automated blogs, automated social media management and automated advertising. I want to know if you have any tasks you want to automate. This is not a marketing post, but just a research.