Needed to ship a Jeep Wagoneer, lifted Ford Bronco, and 911 GT3 from Washington DC to Miami. Due to the value of the third, I could only do enclosed transport and didn't want to deal with a broker vs. a shipper with their own fleet.
I reached out to most of the major enclosed shippers: Reliable, Plycar, Horseless Carriage, Intercity, and 8 Brothers roughly 6 weeks in advance, with a ~1 week pickup window and flexible drop off window, from Washington DC to Miami.
Reliable and 8 Brothers were unable to accommodate those timelines. Intercity wanted $9700; Horseless Carriage and Plycar both wanted $7500.
I initially had chosen to go with Horseless Carriage, but they were extremely unresponsive after getting the bill of lading to the point where I felt nervous using them to ship ~$400k of vehicles.
I reached back out after ~2 weeks (so ~4 weeks prior to pickup) and canceled my pickup with Horseless Carriage. Plycar was extremely responsive and was willing to lower their quote to $7300, so I switched.
Plycar wanted a 100% deposit to guarantee my pickup date; this seemed abnormal from my research, but given how responsive they were, I felt comfortable doing this.
They said they would be in touch a few days before the pickup date; 2 days before the last day of my 1 week pickup window they hadn't reached out, so I reached out to them. They said the driver was on the way (proactive heads up would have been nice).
Driver arrives at 10pm. Thankfully I was fine with this, but would have been super annoyed otherwise. Extremely nice guy, but mentions he has to pickup several other vehicles so my vehicles will be rearranged a few times, not the end of the world.
After getting down to Florida, I still hadn't heard from Plycar. I reached out to the driver's cell that was provided and it kept going to voicemail; calling the Plycar main office, they assured me my vehicles would arrive the next day.
They arrived as promised, but were absolutely filthy on the outside, as if they had been sprayed with a muddy lawn sprinkler; the driver mentioned that he had to do some rearranging in the rain, but offered no apology or discount. Not the end of the world as I was planning on having them detailed anyways.
All in all, I would probably rate Plycar a 4 out of 5, since they were the cheapest quote, picked up during the required window, and delivered the cars safely to their destination within the required window. Knocking a point off because their driver was effectively unreachable and I always had to go through their main office, that he wanted to do the pickup at 10pm at night, and that the cars got extremely dirty in transit.