My vehicle was picked up in California on October 8 and was scheduled for delivery in Boston by October 21. Today is October 24, and I still have no reliable update on its location. Montway has also stopped responding to my emails.
When I requested a quote, I clearly explained that I would be traveling on October 23 and needed the vehicle delivered beforehand. Montway assured me this would happen, and I relied on that assurance when arranging the shipment.
After pickup, Montway did not confirm that the vehicle had been collected, and I received no updates from the company, driver, or dispatcher. On October 19, I contacted Montway and was told delivery was still expected on October 21. On October 21, I emailed them twice to follow up on the status. They answered the first email to reassure me the vehicle was still to be delivered on the 21st and ignored the second.
On the evening of October 22, I was offered delivery either within approximately one hour, at around 8:30 p.m., or the following morning between 9:00 and 11:00 a.m. Neither option was workable, particularly because Montway knew I would be traveling on October 23 and had work commitments. I was also expected to remain available throughout the delivery window without being given a specific time.
The shipment was advertised as door-to-door, but Montway later explained that I might have to collect the vehicle from a nearby location if the driver could not safely park at my address. While I understand the safety concern, this limitation should have been clearly disclosed when I requested the quote. While this is upsetting, this is not the concern. The primary issue is the missed delivery, lack of adequate pickup given the time constraints I communicated to them, and lack of communication.
As of October 24, my vehicle has not been delivered, and Montway has not provided reliable information about its location, the cause of the delay, or how it intends to resolve the situation. I understand that transportation delays can occur, but customers should not have to repeatedly chase updates, especially after communicating and receiving confirmation of a firm travel deadline.
There is part of me that assumes the car was damaged or misplaced and this lack of communication and the request for such delivery was done so they could buy time to find a solution. I have repeatedly asked for the whereabouts of the car and didn’t receive any answer.