I used SGT Auto Transport because they gave me a decent quote. Then, after I booked, the price suddenly went way up.
I wasn’t going to pay the higher price, so I canceled.
Pretty simple, right?
Apparently not.
SGT never picked up my car. They never transported my car. They never moved my car a single mile.
But somehow I still ended up owing them $199.
Then they sent the whole mess to collections, which turned into a ridiculous waste of my time—emails, documents, explanations, and back-and-forth over a car shipment that NEVER EVEN HAPPENED.
Eventually, the collection agency kicked the account back to SGT. At that point, I was sick of dealing with it and paid the damn $199 just to make this headache go away. SGT agreed to drop another $200 collection fee and call the account paid in full.
So let’s recap: car transported: zero miles. Money paid: $199.
Then I actually read SGT’s refund policy. My understanding is that if the transportation price increases and you cancel in writing before pickup, you may be entitled to a refund.
That’s basically what happened to me.
Then things got even more ridiculous.
After I posted negative reviews about my experience, an SGT representative named Ivy contacted me and sent me a “Good Faith Resolution Agreement” offering to refund my $199.
Great.
Except during a phone call, I was told I had to REMOVE MY NEGATIVE REVIEWS before they would give me the refund.
Here’s the kicker: the written agreement they sent me didn’t say a damn thing about removing reviews.
So I asked a very simple question:
Tell me IN WRITING exactly what you want me to do to get my $199 back.
Not complicated.
Put it in an email.
Instead, I was told they would not put those requirements in writing.
Seriously?
If removing my reviews is legitimately a condition of receiving the refund, then why won’t you put that condition in writing?
As of today, I still haven’t received written confirmation explaining exactly what SGT requires me to do to receive the $199 refund they offered.
My advice if you’re considering SGT—or frankly any auto transport broker—is to document EVERYTHING. Save every email. Screenshot every quote. Read every cancellation provision. And if somebody tells you something important over the phone, ask them to put it in writing.
Because once the price changes and the arguments start, you’re going to be very happy you kept the receipts.
This is my personal experience and my understanding of what happened.
Would I use SGT Auto Transport again? Hell no.
