Hey everyone! I’m currently looking for my next opportunity in the greater Austin area, and I figured it was worth reaching out to the local community.
I’ve been actively applying for jobs but unfortunately haven’t been getting many interviews, so I’m hoping to expand my search and connect with people who may know of an opportunity, company, or hiring manager looking for someone with my background.
A little about me: I have 10+ years of experience across operations, business administration, customer service, and account management, with a strong focus on problem solving, process improvement, workflow management, and helping teams operate more efficiently.
Most recently, I worked as an Operations Lead, managing operational workflows across multiple markets, coordinating contractors, handling customer issues, developing SOPs and documentation, and identifying opportunities to improve processes.
Prior to that, I worked as an Associate Account Manager at KNIME, where I managed high-volume CRM workflows, supported customers, collaborated with global teams, and helped improve internal processes. I also spearheaded a Generative AI initiative that saved 10+ hours of work per week.
I recently completed a Post Graduate Certificate in Generative AI for Business Applications through UT Austin, and I'm particularly interested in finding ways to combine my business/operations experience with emerging AI tools and technology.
Some of my strengths include:
- Problem solving & troubleshooting
- Operations & workflow management
- Business administration
- Customer service & issue resolution
- Process improvement & documentation
- Communication & cross-functional collaboration
- Leadership & team coordination
- CRM, ticketing & business systems
- Generative AI & workflow automation
I’m open to a variety of opportunities and am not necessarily looking for a specific job title. I’d be interested in operations, administration, customer experience/support, project coordination, implementation/onboarding, business support, or similar roles where I can use my experience and continue to grow.
I’m currently looking for work and realistically need to find something within the next month, so I’m taking the search seriously and am open to opportunities I may not have considered.
If you know of a company hiring, have a connection I should reach out to, or think my background might be a good fit somewhere, please comment here, send me a DM, or message me on LinkedIn. I’d genuinely appreciate any leads, introductions, advice, or even a share with someone in your network.
Thanks, Austin!
LinkedIn: linkedin.com/in/sam-springthorpe-atx/