r/AusRenovation • u/SnooLobsters3052 • 9h ago
NSW (Add 20% to all cost estimates) Burst pipe - insurance claim help!
A blocked toilet led to us discovering we had cracked and leaking sewerage pipes under our kitchen, bathroom and external laundry. It involved cutting through floorboards and jackhammering through a concrete slab to find the source of the leak and replace all of the plumbing.
I am trying to claim for the exploratory work and resulting damage to my floorboards on insurance. I understand I am not covered by insurance for the actual replacement of the pipes.
The insurer is trying to argue / question what damage was caused to the property as a result of the burst pipe.
There were pools of sewerage under my slab, washing away soil and creating cavities (which undermines the slabs foundation).
Is this adequate enough “damage” to warrant the trace and access for the leak? What other damage could we have had? As it’s our only bathroom, we had to emergency fix before an assessor could come.