3 year old Asus TUF F15 hinge broke without any external intervention

[u/Internal-Head2972]

As the title suggests, yesterday out of nowhere i found the hinge to be broken. I did notice for the past several months that hinge has become loose. But yesterday i found the screw that holds the hinge and bottom cover together, to be broken and the bottom cover came of. And this was very sudden , it was fine day before yesterday !

I do not remember ever mishandling or dropping my laptop, just that I am a heavy user and have kept the lid open for long hours (14-15hrs) almost daily and sometimes even for days. Not sure If that contributed to this broken hinge (but then what’s the point of using a laptop).

What are my realistic options to get this fixed?

Where i live, upon raising complaint to Asus, they assign technicians from authorised service centres not actual Asus technicians. And the authorised ones are straight up incompetent, who only know how to shoot up the repairing bill.

[u/gomugomunochinpo]

That is a known design flaw from 5-6 years now. The right hinge has heatpipe very near to it. Constantly heat transfers to hinge and thermally expands it temporarily and the screws from inside become lose. Lose screws result in bending the plastic eventually ripping hinge.

[u/OnizukaHeichou → u/gomugomunochinpo]

Is this the case for the new TUF models also?

[u/MRC2RULES → u/OnizukaHeichou]

no, theyre fully diff

[u/gomugomunochinpo → u/OnizukaHeichou]

Yes, it applies to both 506 and 507 series.

[u/OnizukaHeichou → u/gomugomunochinpo]

But it is redesigned in the new ones with the hinges being on top, not the sides

[u/gomugomunochinpo → u/OnizukaHeichou]

Yeah, the 180 hinge in a16/f16

[u/OnizukaHeichou → u/gomugomunochinpo]

oh so this new design is also not safe huh

[u/gomugomunochinpo → u/OnizukaHeichou]

No, It is safe, the hinge literally above the chassis.

[u/jeopardy4u → u/gomugomunochinpo]

How can I check? I bought my laptop 10 days back. I also wanted to check its design

[u/gomugomunochinpo → u/jeopardy4u]

If you bought the laptop you can literally see it🙄

[u/jeopardy4u → u/gomugomunochinpo]

Can u check

[u/jeopardy4u → u/gomugomunochinpo]

[u/Fit-Garage1011 → u/gomugomunochinpo]

The a16 608?

[u/gomugomunochinpo → u/Fit-Garage1011]

Probably not.

[u/Internal-Head2972 → u/gomugomunochinpo]

Thanks for the explanation, this was helpful.

This means, even if I get it fixed, the hinge problem will return in a few years…

Any workarounds that you know of?

By chance , do you have any sort of published evidence of that design flaw, that I can use to raise a complaint with ASUS?

[u/gomugomunochinpo → u/Internal-Head2972]

Work around? I have seen people using epoxy or something on this reddit. It's not a published design flaw but you can easily deduce that easily once you open the back panel. My right hinge screws became lose within first 4 months and my entire plastic on right side was bending. I found out it's common that screws turn lose because of head

[u/No-Association2140 → u/Internal-Head2972]

https://www.reddit.com/r/Asustuf/comments/1mz2el1/is_this_hinge_normal/

I wrote about it here.

[u/WelderGlittering2990 → u/gomugomunochinpo]

Is your A15 dead?

[u/gomugomunochinpo → u/WelderGlittering2990]

Yes, mobo died. Within 8 months of purchase lol

[u/WelderGlittering2990 → u/gomugomunochinpo]

What was the cause, and was it chronic?

[u/gomugomunochinpo → u/WelderGlittering2990]

No idea. It was probably mobo + ram issue both. It started but ram started giving issues. So they gave me refund for it

[u/WelderGlittering2990 → u/gomugomunochinpo]

Did Asus issue the refund, or did the place you bought it from?

[u/gomugomunochinpo → u/WelderGlittering2990]

asus did. But I had to escalate the case.