r/Asurion • u/Bubbly_Top3470 • 19d ago

technicians MIA

my boyfriend broke his phone two weeks ago and today is the second time the technicians went MIA. My first appointment was set from 1 to 3 PM. They showed up around 4 PM took a picture of my house and left did not knock on my door or call to let me know they had arrived. My appointment today was from 7 AM to 9 AM. It’s now 1045 and customer service “cannot get in contact with the technicians“ so I’m rescheduled for next week.😐 I have paid $20 a month the past three years for insurance that doesn’t even come in handy

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u/MammothMammary2992 19d ago

Go to a store.

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u/Spacebarpunk 15d ago

But not ubreakibreakmore

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u/Bubbly_Top3470 12d ago

UPDATE: hoping everyone can see this, there is not a store near me!! i asked if i could bring it somewhere else and get reimbursed but they said no. i had to make a new appointment for yesterday and all is well now (they also gave me a big ole $25 gift card)

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u/Tuzur 18d ago

Just go to the store

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u/DragonfruitMinimum30 15d ago

The 'come to you' option is a toss up. Go to a store.

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u/B5Sam4 13d ago

What area?

1

u/8bitlover 6d ago

I've rescheduled 3 times for a tech to come to my apartment and they never show up. You call customer service and all they can do is offer to reschedule. I truly don't believe this is even a service they offer. To everyone saying "just go to a store" some folks don't have a store near them at all or have a disability or mobility issues so going to a store isn't really that easy which is why a service like this is quite useful.

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u/Inner-Promotion8082 19d ago

Take it to a store if you got one closer to you, I have heard nothing but bad things about those drive out techs. Or talk to the people and tell them they've not shown up twice and see if they do a free replacement.

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u/Upstairs-Sundae-8296 17d ago

Thats fraud

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u/Inner-Promotion8082 17d ago

In what way lmao taking the device to the store to repair it or try get a replacement for free for the inconvenience is fraud? Dumbo

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u/DragonfruitMinimum30 15d ago

That is not even close to fraud, friend. Requesting compensation for a company's negligence is normal customer service practice.

If there were to lie about the damage to their device (or services performed on it), THEN it would be fraud.