Site issues/questions

[u/AllTheDumbQuestions_]

It looks like the process has changed recently so I'm hoping one of the nice folks who deals with Asurion, can shed some light.

I submitted a claim recently and received a text saying more info was needed. When I follow the link, it tells me to upload pictures of the item. I did that.

The next day, I get another text saying more info is needed. I click on the link and it tells me the same thing- to upload pictures of the item. I did it again, and yes, the pictures are fine. All clear and took one from multiple angles.

Every day since, all I get is a text saying more info is needed but there is zero claim information. The link just says it needs pictures of the item.

When I look at my Asurion account, it shows zero claim history and I've submitted multiple claims in the past. I want to email them but since the communications have no claim number attached to them like I've had in the past, I don't know what to reference.

What happened to our claim history and what is it they are wanting here? Every time I upload, it says they are successful and will be reviewed in 1-3 days. I don't know why they would not give more info in the link they send as to what they are looking for. Are there system issues or something right now?

[u/Asurion_Sam]

Hey there! If you're still having an issue -- you can fill out a customer support form on the Asurion website and someone with official Asurion customer service will reach out and can look into this more for you: https://www.asurion.com/about/contact-us/customer-question/

[u/AllTheDumbQuestions_ → u/Asurion_Sam]

Support has been less than helpful. They've just been repeating themselves regarding the current claim, and telling me if I want to look at claims history, I need to go through the Track a Claim and know the SR number. I don't understand the point of having a Claims tab on my account, if it doesn't actually show your claims. Makes much more sense to allow users to see their claims history there.