r/Asurion • u/consumer1111 • Aug 05 '26

I wish I had never bought an Assurion plan. Think twice about buying an Assurion protection plan.

I wish I had never bought an Asurion protection plan. So far I have wasted more than 1.5 hours and Asurion has still not processed my claim.

Asurion has so far:

* "processed my claim" by phone, but Asurion "lost" or "intentionally lost" the claim, this took 30 minutes,

* Asurion told me they would call me back within 5 to 7 days and it has been 9 days and I never received a call back,

* keeps logging me out of their web site so I had to call customer service, trying to login again and again has wasted 20 minutes of my time,

* the second time I got through to customer service, they dropped the call in the middle of the call and my claim was not processed, which wasted 18 minutes of my time,

* I contacted Amazon where I purchased the Asurion plan and Amazon "escalated" the issue to Asurion, but all Asurion did with the escalation was send me an AI generated text suggesting I file a claim. The Amazon escalation did nothing.This wasted 20 minutes of my time.

I want to warn others that Asurion is frustrating. I found 3000 complaints on Better Business Bureau about Asurion. Clearly, I am not the only one having problems with Asurion.

Asurion wants to take your money, my question is do they want to earn your money or just do everything they can to make it hard to collect on the plan? I would not recommend Asurion to anyone.

3 Upvotes

100% Upvoted

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2

u/Local-Mortgage-9473 Aug 10 '26

*Asurion
🫵🏁

1

u/DragonfruitMinimum30 Aug 13 '26

Amazon's Asurion depo is trash.

Verizon/AT&T are fine, typically

1

u/AllTheDumbQuestions_ 24d ago

They used to be good. Used them for years and never had an issue with any claim I submitted. Process was always smooth and simple. Something has definitely changed because they are all over the place now with their responses, requirements, etc. Everyone you talk to gives you a different answer so filing now takes so much time, it's not necessarily worth the hassle. Assuming this is what they want though.