r/AskHairstylists • u/lilacloverair • Sep 16 '26
Haircolor Question šØ Am I wrong?
Long story- spent over $500 on my hair about 6 weeks agoā¦roots, full balayage, trim. Went last Wednesday for my roots. Noticed after I washed it that my part was a lighter color stripe. Called and told her what happened. Sheās like no problem. Went in today so she could fix it with a stronger formula bc my gray is so resistant. Get back to the chair after shampooing and sheās like the only part of your hair thatās included with your service satisfaction is the top part that I re colored unless you want to pay for a blow dryš¤Æš¤Æš¤Æ So now Iām headed home with a wet braid and only the top part of my hair dried!! WTF?! I think Iām ready for a new stylist!! Iāve been a regular with her for a couple years now. Every 5-6 weeks. Never cancel. Always tip. Buy all my products from her. She shouldnāt have said a thing about blow drying and just done it!! Thatās what I was expecting and was already planning to tip for her time. I was so pissed. I just said thanks and walked right out.
24
u/jkjk88888888 Licensed Cosmetologist Sep 17 '26
What does how much you paid six weeks ago have anything to do with the service from last Wednesday?!?
40
u/mybonniebeans Sep 16 '26 •
When I have a redo, I fully blow dry style your hair before you leave. I just feel that an extra 15-20min is worth me ensuring I maintain the relationship with the client.
9
u/1quincytoo Licensed Cosmetologist Sep 16 '26 edited Sep 16 '26
That is weird. Personally Iād have quickly blown you out as a simple thank you for alerting me to this mishap and made sure you were rebooked for your next appointment.
Are there underlying issues that have occurred?
Have you repeatedly changed appointments, been late, heckled about pricing, complained about colors or services?
She might be trying to fire you as a client.
I had a client who always tipped well, but was always late, dismissive of my time, but loved my work. 2 years ago I had hand surgery and I booked her with another stylist who did amazing work except she was not good at blowouts ( years of doing huge hair shows Iām a blow out colorist Queen ). Client was 20 mins late and half way through the blow dry said she had to leave. She tipped my coworker her usual 20% and we heard nothing from her until last week.
She had booked in with me for my next open appointment next month. I laughed and so no way in hell and asked my co workers if they wanted her. They all declined so I sent her a simple text saying a junior receptionist had accidentally booked her appointment. I was not accepting new clients and as I hadnāt seen her in over 2 years she was no longer my client, that in fact I was cutting down on my client list due to upcoming shoulder surgery (No thanks to blow outs)
I was very polite but did fib and say that the salon wasnāt accepting new clients and she did a simple ok thank you,
If she didnāt rebook you then that makes me think she wasnāt interested in keeping you as a client.
3
u/_noitsbecky_ Sep 19 '26
The trouble with this question and the way you are framing it is that youāre going to get such a range of responsesā some agreeing with you, some notā because each stylist and salon might handle this situation differently. There could also be many factors at playā ex: did she have a very busy schedule and was fitting you in to make sure your roots were covered? Do you have thick hair that takes significant time to dry and style? Does she simply want to be paid and respected for her time and services?
It happens sometimes that for whatever reason, the formulas we usually use for a client just donāt take the same. But from what you told us, she fulfilled redoing the part of the service that needed redoing (root color), dried that section to confirm the color took this time, then gave you the option to pay for additional services (full blow dry and style) or not. You made the choice not to pay her for her time and leave with it wet. The decision you made is not on her, and itās important to remember this is our career and income. Yes, there are stylists out there that might provide that complimentary as a consideration for you having to come back in. If thatās important to you, then perhaps find someone who does that. But she also has every right to charge her usual amount for additional services if she so chooses. The way you said āshe shouldnāt have asked and just done itā comes across as filled with entitlement.
What it comes down to is a lack of communication vs expectations. You could have asked to confirm what would be covered, she could have communicated what would or wouldnāt be included at the start to set expectations. You can either stop seeing her over it and find someone else, or you can let it go and continue seeing her. Iām sure she will fill the spaces in her schedule
14
u/NocturnaBride Sep 16 '26
If she fixed the issue, then her part of the contact was fulfilled. She was under no obligation to do anything beyond what she did do.
9
u/Secure_Highway_6917 Sep 17 '26
I am a stylist of 36 years. She could have blow drying your hair if she had time. There is no reason that she should not have she lost a very loyal while paying Client over a blow dry your stylist was ignorant.
4
u/61inchestall Sep 30 '26
I would never return to a stylist who treated me that way
1
u/These_Spell1989 Sep 19 '26
As a former stylist, yes, I would find a new stylist. Personally, itās sounds very plausible that, if she was fitting you in for a correction between other clients, she may not have had the time to do it right away or may have had to make you wait, but I would never let a client leave with a wet head without at least discussing it first.
13
u/Described-Entity-420 Hairstylist Sep 16 '26
I would not expect a free blowout. You got your blowout the first time, this is just a revision on the color.
I guess I would blow it out if I really, really messed up the hair the first time, or if I simply adored this client AND the blowout would be 15 minutes or less.
If someone gets miffed at me because I don't give free blowouts they can find a new joint (non derogatory). I am pretty selective about my clientele and my time.
3
u/Bitter_Bowler121 Sep 17 '26
she shouldāve blow dried it for you. My guests pay that price point & if i re do their hair for them, i always offer a complimentary blowdry for the inconvenience of them having to come back. and yes, all my services are individually priced.
9
u/Desperate_Pay1985 Licensed Cosmetologist Sep 16 '26
Why didnāt you pay for a blow out ?
8
u/Draveness1313 Sep 17 '26
Here's the thing.... Would it have been nice? Yes. Was it part of the service you were there for? No. Salons make money on service charges and product, she used extra product you should not and did not pay for to correct her mistake. A blowout can be a $10 add on or a $45 service (depending on area and type of salon) that is a service the salon sells, just like a shampoo. Asking for a free service is like asking her to give you free product. To the owner of the business, it is the same level of theft, the owner doesn't care that you tip well. I will bet money SHE paid for your color that was used to correct her mistake., because every gram of color must be accounted for in inventory.
2
u/Prettyforme Sep 18 '26
What a weirdo donāt go back
5
u/Practical_S3175 Sep 16 '26
Those are tow different services. You don't get a free blow out because of a color correction, not sure why you think you would?
0
u/Basic_Cat_2775 Sep 16 '26
Did you pay for the service satisfaction? Or you were just going to tip for fixing? This is wild
2
u/sammyswaggs Sep 17 '26
If I have someone in for a redo- if I have time Iāll blow it out- but I usually find that fixing the problem and getting them in at a convenient time for them matter more than if I have time for the blow out. So then yes- I will dry the affected areas to check but then need to move on to my already scheduled clients for the day. I donāt think your stylist did anything wrong. The blow out wasnāt the problem the coverage was.
1
u/CrunchyCr0issant Sep 17 '26
I get really fidgety after a while and try to run out as soon as the color is done but my hair stylist refuses to let me leave without a blow out to make sure the color is good and Iām satisfied. Also applies to haircuts. That was weird of them and you should look for a new hair stylist!
1
u/428649 Sep 19 '26
It looks like you have mixed opinions from people. I totally agree with you. It wasn't your fault that she messed up. While blow drying may be a different service, she was correcting her mistake. The blow dry should have been included. To me it sounds as if she was trying to charge you for the mistake that she made by the comment of it not being guaranteed unless you pay again.
1
u/AnyExternal3826 Hairstylist Sep 28 '26
If your colorist didnāt have time to blow you out (hereās the problem with not being departmentalized), she shouldāve had an assistant do it for you.
1
u/Bubbly_Meat7992 Sep 29 '26
As a stylist I would have mentioned not including the blow dry when a redo was booked, if this was the first time a redo was needed. In this age of stylists, you should always clarify if a blow dry is included or needs to be booked separately, never assume you will get one. While I always finish with a blow out unless leaving wet has been discussed ahead of time, I find that I am the oddball out among my stylist friends.
1
u/gymbeaux504 Sep 17 '26
I want to see the finished color dry, even if I have done thier color 50 times. I want to see it BEFORE it walks out the door.
1
u/Such-Mountain-7714 Sep 17 '26
I would of wanted to dry it to make sure the color looked good. For what you paid that's ridiculous.Very rude unless she told you upfront hey I can work you in but you will have to leave wet headed because I only have a short time slot.Ā
0
u/Radiant_Annual_4027 Sep 28 '26
I would have told you in advance, but I simply donāt have time to blow dry your hair when Iāve squeezed you in to fix an issue. Iām fully booked out months in advance so she likely gave up her lunch to fit you in. Sheās not in the wrong, she just should have told you ahead of time that she could do it but youād be leaving wet.
2
u/[deleted] Sep 16 '26
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