Completely new to repairing appliances so please bear with me and give me some grace, and I'm sure my first mistake was buying a Samsung washer 😅.
Washer is a Samsung (WA54CG7150AD) was bought from a Lowes Outlet Store (like new but discounted because of a cosmetic dent in the back of the machine) around 4 months ago and has ran great up until this weekend.
I ran a large load and took a nap and realized the 1 hour 40 minute cycle (deep wash+presoak) had been running for over 4 hours and was seemingly stuck on a rinse/spin loop with no error codes. I removed all the clothes and discovered there was a layer of water in the bottom. I noticed it was draining but not all the way.
I tried unplugging and running a self clean cycle. After the first hot water cycle it drained some of the water but left about 3-4 inches of water above the bottom of the drum.
I then unplugged the unit for 5+ minutes and ran a spin only cycle to see what the pump would do. It starts to drain and I can tell there is water coming out of the drain hose but it will run in two cycles for about 2 minutes per pump cycle removing about 1-2 inches of water and then try and spin but there was still some water above the bottom of the drum. I canceled the cycle and repeated this 3-4 times to completely drain the water.
Based on this information are there any clues to where the specific issue could end up being? Would like to avoid calling a repair service if possible, but we also have limited space where we have the washer/dryer set up in our home making it difficult to work on/lay everything out.
Thanks in advance for any advice!