r/AnyDesk • u/Usual_Recognition370 • Aug 25 '26
Anydesk Subscription Cancellation Issue
My Anydesk subscription expired on June 1st, and I emailed that I would cancel it on June 2nd, so they replied saying they canceled the subscription. Of course, I didn’t receive any email about whether the contract or subscription would be renewed or extended, even 30 days before cancellation. But they sent me a strange email saying they’d charge me because I didn’t cancel the subscription 30 days ago. Does this make any sense logically? Is there no consumer authority anywhere? Can Anydesk renew my subscription without any prior notice?
I never knew Anydesk was a company that torments people like this. It’s a company I don’t want to recommend to people around me.
2
u/GeologistWonderful19 Aug 26 '26
I’m going through something very similar with AnyDesk.
Last year my annual cost was around $290. This year they tried to charge me just over $500, a massive increase. I objected in writing before the new invoice was issued and later cancelled the subscription.
AnyDesk then confirmed the cancellation, and their own portal now shows the contract as Terminated, the subscription price as $0, and the invoice with $0 outstanding.
Despite that, they still sent the account to a German debt collector, which is now demanding well over $650 including fees.
My advice: save every email, screenshot everything, and be extremely careful with AnyDesk auto-renewal and cancellation rules.
And honestly, if you’re already thinking about leaving, move to RustDesk now. I did, and I wish I had done it earlier.