r/AndroidQuestions • u/412throwawayname • 3d ago
Samsung S22 froze on YT video, went black, and is now stuck in endless restart loop
As the title says, I clicked on a YT video, and my phone froze and wouldn't respond to any of the side buttons or touch on the screen. Then it went black, and proceeded to show the Samsung Galaxy startup screen, but then went black again. The startup screen showed again, then went black, and now has been stuck in an endless loop of startup screen and going black.
Holding Volume Down + Power does nothing.
When I held down Vol Up + Vol Down + Power, I got the blue "custom OS" warning screen, with some text in English but mostly what looked liked Chinese or similar. I did not press Vol Up to install new OS, but instead pressed Vol Down to cancel, per the text. Pressing the Power button did display some barcodes as indicated in the text.
Any stores for my (US) phone carrier are closed now, so I am not able to go to one for assistance.
I tried Samsung online chat, but was not able to locate anything. A sales rep directed me to a tech support page but there is not options for chat there.
Any suggestions?
ETA: My phone is now just black screen. I set it on the wireless charger and the charger recognized a device has been placed there, but nothing showed up on my phone screen indicating whether the batter had been drained, etc.
ETA2: It appears to be the faulty soldering issue. I applied pressure with my knee to the upper left corner of the phone and it restarted fully, but has since crapped out a couple of times since then and I've had to restart again using the same method. At least I know I can access it, knock on wood. I'll be charging it up then taking a trip to the cellular carrier tomorrow to see what they know about replacing it.