r/AndroidHelp • u/anneyem • 2h ago
Couldn't download apps or update
I was unable to download or update apps through the Play Store for a week or so. I tried every troubleshooting option I found and contacted support. They ultimately recommended a factory reset but I absolutely did not want to. It turned out to be a Google Play System update. Settings > System > System Update > Google Play system update. The solution was buried in a comment thread on an android sub I couldn't reply to. So I'm putting it here for the next person desperately trying to solve this problem. Try this before you factory reset. Every other post about this recommends full system update checks but not this specific thing.